QEval - Alternatives & Competitors
AI-Powered Contact Center Quality Monitoring and Agent Performance Management
QEval is an intelligent contact center quality monitoring solution that leverages artificial intelligence and real-time speech analytics to deliver actionable insights, improve customer experience, and enhance agent performance through personalized coaching.
Ranked by Relevance
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1
ConvoQ AI Harnessing AI to transform conversations into insightsConvoQ AI is an advanced contact center solution that utilizes artificial intelligence to transform customer conversations into actionable insights, helping businesses improve customer service and agent performance.
- Contact for Pricing
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2
Qualint Analyze 100% of your Calls with AI-Powered PrecisionQualint is an advanced speech-to-text analysis software that transforms contact center operations by providing comprehensive call analysis, fraud detection, and customer experience insights.
- Paid
- From 150$
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3
Coval Ship reliable AI Agents fasterCoval provides simulation and evaluation tools for voice and chat AI agents, enabling faster development and deployment. It leverages AI-powered simulations and comprehensive evaluation metrics.
- Contact for Pricing
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4
Enthu.AI Agentic AI for Contact Center IntelligenceEnthu.AI is an AI-powered conversation intelligence platform that transforms contact centers by automating quality assurance, agent coaching, and compliance monitoring through advanced speech analytics and generative AI.
- Free Trial
- From 59$
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5
MaestroQA Transform Conversation Data into Business Insights with AIMaestroQA is an AI-powered conversation analytics platform that helps businesses analyze customer interactions to improve customer experience, reduce risk, and inform product strategy.
- Contact for Pricing
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6
C2Perform Streamline Contact Center Operations with AI-Driven Performance ToolsC2Perform is an AI-powered platform designed to optimize contact center and back office operations by integrating coaching, knowledge management, quality assurance, learning management, and employee engagement into one unified suite.
- Paid
- From 25$
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7
AloAi Voice Analytics AI-powered call transcription and analytics for business intelligenceAloAi Voice Analytics is an AI-powered solution that transcribes calls, detects sentiment, analyzes keywords, and provides comprehensive voice analytics for business communications.
- Freemium
- From 30$
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8
VoiceOps Understand your customer calls at scaleVoiceOps is an AI-powered platform that analyzes customer calls to provide actionable intelligence for sales coaching, compliance monitoring, and market analysis, helping businesses optimize their customer interactions and drive growth.
- Contact for Pricing
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9
Awaken AI-Powered Contact Center Optimization and Agent SupportAwaken offers AI-driven solutions for contact centers, focusing on quality assurance, customer satisfaction, and operational efficiency through tools like real-time agent assist and conversational analytics.
- Free Trial
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10
Valence AI AI for Emotional IntelligenceValence AI provides emotion AI infrastructure to analyze human voices in conversations, enabling companies to understand customer feelings and improve interactions.
- Contact for Pricing
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11
TestAI Automated AI Voice Agent TestingTestAI is an automated platform that ensures the performance, accuracy, and reliability of voice and chat agents. It offers real-world simulations, scenario testing, and trust & safety reporting, delivering flawless AI evaluations in minutes.
- Paid
- From 12$
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12
VOCALLS Voice-first Contact Center AI Conversation PlatformVOCALLS provides a voice-first AI conversation platform designed to automate contact center operations, enhance customer experience, and empower agents.
- Contact for Pricing
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13
cekura.ai Testing and Monitoring Platform for Voice AI AgentsCekura is a platform designed for testing and monitoring Voice AI agents, enabling developers to ensure seamless conversational experiences across various scenarios before launch.
- Free Trial
- From 500$
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14
Voiceowl.ai Close more calls with voice virtual agents with human-like experience.Voiceowl.ai provides India's first purpose-built Generative AI Contact Center for enterprises, using AI voice virtual agents to automate lead qualification, verification, and connection, accelerating sales and marketing.
- Contact for Pricing
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15
Cytrack AI-Powered Omnichannel Contact Centre and CX TransformationCytrack leverages artificial intelligence to transform customer and employee experiences through advanced omnichannel contact centre solutions, workforce optimisation, speech analytics, and CRM integration.
- Contact for Pricing
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16
Quiq Enterprise Agentic AI for Customer ExperienceQuiq provides a comprehensive platform for building, deploying, and managing AI Agents across various digital channels. Enhance customer experience and streamline operations with Quiq's agentic AI toolkit and ecosystem.
- Contact for Pricing
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17
Convirza Turn Conversations Into Customers with AI-Powered Call Tracking and AnalyticsConvirza offers AI-driven call tracking and conversation analytics solutions to help businesses convert more leads, improve agent performance, and optimize marketing spend.
- Paid
- From 29$
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18
Retell AI Supercharge your Call Operations with Voice AIRetell AI provides a platform to build, test, deploy, and monitor production-ready AI voice agents at scale, enhancing call center operations and efficiency.
- Usage Based
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19
Elixir Automated Testing & Call Review for AI Voice AgentsElixir is a comprehensive AI Ops & QA platform designed for testing and monitoring voice AI agents, offering automated testing, call review, and performance analytics for multimodal, audio-first experiences.
- Contact for Pricing
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20
Call Center Studio AI-Powered Cloud Contact Center Software for Omnichannel SupportCall Center Studio is an advanced AI-powered cloud contact center platform designed to streamline voice, chat, and omnichannel communications for businesses, enhancing customer experience and operational efficiency.
- Contact for Pricing
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21
Symbl.ai Empathetic & adaptive AI Agents for CX that generate actionable insights, streamline interactions, and elevate customer satisfactionSymbl.ai provides AI agents for customer experience (CX) that offer actionable insights, streamline interactions, and improve customer satisfaction. Features include intelligent voice agents, call scoring, real-time assist, and unified analytics.
- Freemium
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22
Real-Time Call AI Reduce Call Handle Time by 30% with Real-Time Call Center AIReal-Time Call AI provides call center agents with real-time prompts based on the company knowledge base, improving service quality and reducing call handle time.
- Contact for Pricing
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23
CCXAI AI-Powered Customer CommunicationCCXAI is an AI-powered customer communication platform offering multi-channel support, real-time analytics, and automation to enhance customer engagement and operational efficiency.
- Paid
- From 15$
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24
VoiceBase AI-Powered Speech AnalyticsVoiceBase offers AI-powered speech analytics solutions to transcribe and analyze call center interactions, providing insights for customer experience improvement, sales optimization, and compliance.
- Paid
- From 250$
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25
Waanee AI Transform Customer Conversations with Next-Gen AIWaanee AI is a comprehensive AI-powered platform offering virtual assistants, agent assistance, and customer engagement tools for contact centers. It combines conversational AI with CRM capabilities to enhance customer service operations.
- Contact for Pricing
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26
AgentVoice The voice AI customers add to speed dialAgentVoice is an AI-powered platform providing voice agents to automate inbound and outbound calls for tasks like lead qualification, appointment booking, and customer support. It offers seamless integration and customizable workflows via a no-code interface.
- Paid
- From 20$
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27
Cyara AI-Powered CX Assurance Platform for Flawless Customer ExperiencesCyara provides an AI-led customer experience assurance platform that helps businesses test, monitor, and optimize their contact center technology including IVRs, chatbots, and voice interactions.
- Contact for Pricing
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28
ConvoZen.AI Leading AI-Driven Conversational Intelligence PlatformConvoZen.AI is a conversational intelligence platform that utilizes AI to enhance customer engagement, ensure compliance, and improve agent performance across various channels.
- Contact for Pricing
- API
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29
CallTrack.ai All-in-one call tracking and marketing analytics platform powered by AICallTrack.ai is a comprehensive call tracking and analytics platform that combines AI-driven insights with personalized IVR messaging to help businesses optimize marketing campaigns and improve lead conversion rates.
- Paid
- From 50$
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30
User Evaluation Streamline your data discovery with AI-curated user interviewsUser Evaluation is an AI-powered platform that transforms customer data into actionable insights through advanced transcription, analysis, and reporting tools, supporting 57+ languages and multiple data formats.
- Freemium
- From 19$
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31
Bespoken Automated Testing, Monitoring, and Benchmarking for Conversational AIBespoken offers automated testing, monitoring, and benchmarking solutions for conversational AI systems like chatbots and IVR, optimizing customer experiences and ensuring system reliability.
- Free Trial
- From 2000$
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32
Kaizo AI-powered QA, coaching, and performance management for customer service teamsKaizo is an AI-powered platform that provides quality assurance, performance coaching, and agent engagement tools for Zendesk and Salesforce customer service teams.
- Freemium
- From 20$
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33
Qlary Business Phone with Powerful AI ReceptionistQlary is an AI-powered answering service that acts as a virtual receptionist. It handles customer calls, intelligently sorts inquiries, and provides summaries, saving businesses time and resources.
- Paid
- From 59$
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34
Qualli The AI-powered customer feedback platform that centralizes and automates insightsQualli is an AI-powered feedback management platform that combines survey tools with automated feedback analysis, helping businesses collect and organize customer insights across multiple channels.
- Freemium
- From 199$
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35
Aircall Connect. Empower. Grow.Aircall is an AI-powered customer communications platform that unifies channels, automates tasks, and provides actionable insights for sales and customer support teams.
- Paid
- From 30$
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36
Leaping AI Automate Your Complex Call Center with Voice AILeaping AI provides self-improving AI voice agents to automate call center operations, offering human-like customer interactions and significant cost savings for businesses.
- Contact for Pricing
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37
isLucid AI-Powered Conversation Intelligence for Contact CentersisLucid is an AI-driven platform that organizes conversation information and insights to help contact center agents close sales faster, prevent churn, and resolve support inquiries more efficiently through real-time assistance.
- Contact for Pricing
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38
Taalk Supercharge your Growth with AI AgentsTaalk AI Agents empower businesses to create meaningful customer engagements across voice calls and text messages, driving measurable performance and automating business processes.
- Paid
- From 999$
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39
Aheeva Flexible, AI-Powered Contact Centre PlatformAheeva is an AI-powered contact center platform offering flexible deployment and licensing options, omnichannel customer engagement, and real-time AI assistance for agents to deliver exceptional customer service.
- Contact for Pricing
- From 50$
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40
Nixxis AI-powered call center software that optimizes customer interactions and boosts team productivityNixxis is an AI-powered contact center software solution that helps businesses manage inbound and outbound calls, omnichannel communications, and customer interactions through intelligent automation and analytics.
- Contact for Pricing
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41
TRAQ AI-powered sales intelligence platform that helps companies consistently win deals and accelerate revenueTRAQ is an AI-powered sales enablement platform that provides call recording, conversation intelligence, and automated coaching to help sales teams improve performance and close more deals.
- Freemium
- From 30$
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42
Canonical Chat Voice Monitoring and Analytics for Voice AICanonical Chat Voice provides enterprise-grade monitoring and analytics for Voice AI agents, helping businesses understand call journeys and identify failure points through real-time alerts.
- Freemium
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43
Local Measure Engage AI-Powered Contact Center for Hyper-Personalized Customer ServiceLocal Measure Engage is an advanced AI-driven contact center platform that utilizes Generative AI to automate workflows, enhance productivity, and deliver hyper-personalized support across digital and voice channels.
- Contact for Pricing
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44
Teneo.AI The Leading Agentic AI Platform for Contact Center AutomationTeneo.AI is a leading Agentic AI platform designed for contact center automation. It helps enterprises automate Tier 1 support, enhance customer experiences, and achieve significant cost savings.
- Contact for Pricing
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45
Interview Optimiser AI-Powered Interview MasteryInterview Optimiser provides AI-driven mock interviews with real-time voice interaction and personalized feedback to help job seekers excel in their interviews.
- Paid
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46
Relyable Your AI assistant for every meetingRelyable is an AI-powered simulation and monitoring platform for AI voice agents that enables automated testing, evaluation, and oversight to deploy high-performing agents 100x faster.
- Freemium
- From 500$
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47
InteliConvo AI-Powered Speech Analytics & Automation PlatformInteliConvo is an AI-powered speech analytics platform that analyzes customer conversations to improve sales, collections, customer experience, and compliance.
- Free Trial
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48
CenturionCARES AI-powered contact center platform for seamless customer and agent experiencesCenturionCARES is an AI-enhanced contact center platform that integrates with existing systems to streamline customer service through automation, omnichannel support, and intelligent workflows.
- Contact for Pricing
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49
AutonomousAgent AI Voice Agents to Automate Phone Calls at ScaleAutonomousAgent enables businesses to build, test, deploy, and monitor AI voice agents for automating various phone call operations like customer service, lead qualification, and appointment setting.
- Freemium
- From 19$
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50
ClearTouch Cloud Contact Center Platform with AI-Powered Omnichannel EngagementClearTouch offers a comprehensive cloud-based contact center platform, leveraging AI-driven analytics, omnichannel experiences, smart workforce engagement, and advanced automations to enhance customer interactions and agent productivity.
- Usage Based
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