Cyara AI-Powered CX Assurance Platform for Flawless Customer Experiences

What is Cyara?

Cyara delivers comprehensive customer experience assurance through its AI-powered platform, enabling organizations to test and monitor every aspect of their contact center technology. The platform spans the entire development lifecycle, offering testing capabilities for IVRs, chatbots, voice interactions, and omnichannel customer journeys.

Through automated testing and monitoring, the platform identifies potential issues from the customer's perspective before they impact real users. Organizations can achieve significant cost savings while accelerating innovation, with proven results including a 334% ROI and payback period of less than 6 months.

Features

AI-Led Testing: Automated testing for IVR, chatbot, and voice interactions
Omnichannel Coverage: Complete testing across voice and digital channels
Performance Monitoring: Real-time monitoring of customer experience systems
Cloud Migration Assurance: Secure testing for cloud contact center transitions
Voice Quality Testing: Comprehensive voice quality assessment and monitoring

Use Cases

Contact center technology testing
IVR system validation
Chatbot optimization
Customer journey testing
Cloud migration testing
Voice quality monitoring
Performance testing

FAQs

What is the ROI of implementing Cyara?

According to a Forrester Consulting study, Cyara customers achieve 334% ROI with payback in less than 6 months.
What types of systems can Cyara test?

Cyara can test IVRs, chatbots, voice interactions, email, SMS, web interactions, and complete omnichannel customer journeys.
Which major companies use Cyara?

Cyara is used by 4 of the top 5 largest tech companies, 6 of the top 10 Forbes 500 US Companies, and 3 of the top 5 most innovative brands.