What is Qualint?
Qualint delivers advanced speech-to-text analysis capabilities that revolutionize contact center operations through comprehensive call analysis. The platform enables organizations to gain unbiased insights and actionable intelligence from every customer interaction, significantly improving operational efficiency and regulatory compliance.
The system leverages AI technology to process and analyze customer conversations, enabling businesses to detect potential fraud, ensure regulatory adherence, and enhance service quality. With capabilities to analyze 100% of calls, Qualint provides organizations with a complete picture of customer interactions, leading to more informed decision-making and superior customer satisfaction.
Features
- AI-Powered Call Analysis: Complete analysis of all customer interactions
- Fraud Detection: AI-based system to identify potential fraudulent activities
- Compliance Monitoring: Ensures regulatory adherence in customer communications
- Performance Analytics: Detailed insights into agent performance and customer satisfaction
- User Management: Customizable roles and permissions for team members
- Real-time Feedback: Immediate insights for training and improvement
Use Cases
- Contact center call analysis and monitoring
- Agent performance evaluation and training
- Fraud prevention in customer interactions
- Regulatory compliance management
- Customer satisfaction improvement
- Sales team performance optimization
FAQs
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What is the maximum number of calls that can be analyzed?
The Scale plan allows analysis of up to 500 calls per month, with options for additional calls at an average price. -
What type of support is available across different plans?
Support varies by plan: Basic Support for Free trial, Priority Support for Starter plan, and Dedicated Support/Account manager for Growth and Scale plans. -
Can multiple team members access the platform?
Yes, all plans include the ability to add team members with customizable user roles and permissions.
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