What is Symbl.ai?
Symbl.ai offers a comprehensive platform for enhancing customer experience (CX) through advanced AI agents. These agents are designed to be empathetic and adaptive, providing valuable insights and streamlining interactions to boost overall satisfaction.
The platform provides a range of solutions, including intelligent voice agents that understand context, AI-powered call scoring for performance evaluation, and real-time assistance to guide agents. It also features unified analytics, enabling businesses to monitor key metrics and gain actionable insights from conversational data.
Features
- Intelligent Voice Agents: Understand context and drive actions for a competitive edge.
- Call Scoring: Gen-AI powered, low-code API to evaluate participant performance and call quality at scale.
- Real-Time Assist: Dynamic and context-sensitive guidance to help agents stay on track.
- Unified Analytics: Unlock Actionable Insights to Boost Business Performance.
- Live Sentiment Analysis: Analyze and measure a speaker’s expressed feeling or enthusiasm about a specific topic.
- Real time alerts for Compliance: Receive real-time alerts on any gaps in adherence to compliance policy or regulations during conversations.
Use Cases
- 24/7 Customer Support
- Automated Call Scoring
- Real-Time Agent Assistance
- Unified Customer Experience Analytics
- Call Center Workflow Automation
- Agent Training and Coaching
- Compliance Monitoring
FAQs
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What are the different pricing plans offered by Symbl.ai?
Symbl.ai offers Free, PayG (Pay-as-you-go), and Enterprise pricing plans. The Free plan includes limited usage of audio/video minutes, text words, and call score criteria. PayG offers metered usage, and Enterprise offers custom pricing and features for high-volume usage.
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Symbl.ai Uptime Monitor
Average Uptime
99.93%
Average Response Time
194.93 ms
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