Kaizo AI-powered QA, coaching, and performance management for customer service teams

What is Kaizo?

Kaizo is a comprehensive AI-powered platform designed to revolutionize customer service management through automated quality assurance, real-time performance insights, and intelligent coaching capabilities. The platform seamlessly integrates with Zendesk and Salesforce to provide a complete solution for customer service teams.

The system leverages advanced AI technology, including Claude 3.5 Sonnet and GPT4o models, to automatically rate tickets, analyze sentiment levels, and generate conversation summaries. It offers data-driven performance tracking, customizable scorecards, and gamified engagement features to boost team productivity and maintain high service standards.

Features

Auto QA: Real-time ticket rating and sentiment analysis
Performance Analytics: Detailed insights and drill-down capabilities
AI Coaching: Data-driven improvement roadmaps and feedback loops
Gamification: Agent motivation through AI-generated goals and rewards
Integration: Native compatibility with Zendesk and Salesforce
Conversation Analysis: GPT-generated summaries and empathy detection
Custom Reporting: Quick creation of performance and QA reports

Use Cases

Quality assurance automation for customer service teams
Performance monitoring and coaching of support agents
Team engagement and motivation management
Customer interaction analysis and improvement
Service quality standardization
Agent training and development

FAQs

What customer service platforms does Kaizo integrate with?

Kaizo integrates natively with Zendesk and Salesforce platforms.
How does the Auto QA feature work?

Auto QA automatically rates 100% of tickets in real-time, analyzing sentiment and empathy levels, and provides GPT-generated conversation summaries.
What are the key benefits of using Kaizo?

Users report up to 75% reduction in resolution time, CSAT improvements up to 93%, and 50% increase in ticket processing efficiency.