What is Real-Time Call AI?
Real-Time Call AI offers a solution designed to enhance call center operations by providing agents with live prompts during customer interactions.
These suggestions are generated by AI using the company's specific knowledge base, effectively acting as an expert guide for every call. This process aims to improve response quality, customer satisfaction, and significantly reduce call handling times through seamless integration with existing phone systems and real-time analysis.
Features
- Real-Time Prompts: Provides agents with live suggestions during calls based on the knowledge base.
- Knowledge Base Integration: AI utilizes the company's internal information to generate relevant prompts.
- Real-Time Transcription: Transcribes calls as they happen.
- AI Analysis: Intelligently analyzes conversations to provide suggestions.
- Phone System Integration: Connects seamlessly with existing call systems.
Use Cases
- Improving call center agent performance
- Reducing average call handle time (AHT)
- Enhancing customer service quality
- Standardizing agent responses
- Onboarding and training new call center agents
Related Queries
Helpful for people in the following professions
Featured Tools
Join Our Newsletter
Stay updated with the latest AI tools, news, and offers by subscribing to our weekly newsletter.
