Leaping AI Automate Your Complex Call Center with Voice AI

What is Leaping AI?

Leaping AI offers an advanced solution designed to automate complex call center operations through the use of sophisticated voice AI. Leveraging state-of-the-art Generative AI technology, the platform provides self-improving AI voice agents capable of delivering human-like customer experiences. It is tailored for enterprises and large retailers seeking to enhance customer satisfaction while managing high call volumes efficiently.

The system is engineered to handle a significant portion of customer interactions, aiming for up to a 70% automation rate for incoming calls without requiring human intervention. Beyond voice calls, Leaping AI extends its automation capabilities to email and chatbot-based customer service requests, ensuring consistent communication management across multiple channels. It also supports outbound campaigns, enabling businesses to reach out to leads effectively, and features continuous optimization as the AI learns from past conversations to improve performance and reliability.

Features

Human-like Conversations: Leverages state-of-the-art Gen AI for natural and flexible customer interactions.
High Automation Rate: Capable of automating up to 70% of incoming calls without human intervention.
Multi-channel Support: Automates customer service via voice, email, and chatbots within a unified system.
Outbound Campaign Management: Enables scheduling and execution of large-scale outbound call campaigns with high conversion potential.
Intuitive Conversation Designer: Features a drag-and-drop interface for building AI conversations using natural language, no coding required.
Continuous Optimization: AI learns from past interactions to continually improve performance.
Comprehensive Quality Monitoring: Provides dashboards and downloadable conversation transcripts for call analysis and reporting.
Low Latency Response: AI reacts quickly (<2s) to customer requests and interruptions.
Scalable SKU Handling: Capable of integrating large product catalogs (e.g., 30,000+ SKUs) for detailed interactions.

Use Cases

Automating retail customer service requests (ordering hotline, delivery status, address changes, product recommendations).
Handling telecommunications customer interactions (customer greeting, authentication, upselling, billing issue assistance).
Improving operational profitability for Business Process Outsourcing (BPO) providers.
Executing large-scale outbound campaigns for lead generation and appointment scheduling.
Providing automated product recommendations over the phone based on extensive catalogs.

FAQs

Is your solution compliant with regulations in both the EU and US?

Our solution fully complies with GDPR and CCPA regulations, ensuring data protection and privacy for both EU and US markets. Additionally, all our servers are securely hosted in the respective regions, providing localized support and compliance for customers in both the EU and US.
How does your solution differentiate from others in the market?

Other solutions use outdated methods or are developer focused. Our platform makes it easy for non-technical businesses to deploy human-like and self-improving voice agents that can automate 70% of calls without human handover.
Where is your company based?

Our company is based in Germany (Berlin) and the US (San Francisco).
How do you make sure AI does not hallucinate?

Our system has different guardrails in place to ensure that the system does not demonstrate undesired behaviour.