Top AI tools for IT Support Specialist

MEJ Support AI is a comprehensive ticket management system that helps businesses organize, manage, and resolve customer support requests efficiently while providing real-time tracking and analytics through a centralized dashboard.

• Freemium
• From 15$

Openstream.ai provides a platform, Eva™, to create sophisticated multimodal AI Virtual Agents, AI Avatars, and AI Voice Agents. These agents enable natural interactions on any channel and in any language, eliminating back-end complexity and hallucinations.

• Contact for Pricing

ChatBees is an AI-powered customer support platform that builds Knowledge Graphs from historical tickets and internal knowledge bases to automate and reduce ticket resolution time by up to 52%.

• Usage Based
• From 49$

Enjo.AI is a GenAI copilot that integrates Jira with Slack, enabling users to create, manage, and resolve Jira tickets directly within Slack, leveraging AI for automated support and insights.

• Contact for Pricing

WitChat offers an AI-powered chatbot designed to improve communication efficiency and customer satisfaction through instant, 24/7 online responses.

• Free Trial
• From 58$

Chime V5 is an AI-powered chat service integrated with Microsoft Teams, designed for IT, Sales, and HR support. It streamlines support processes through file indexing, FAQ searching, intelligent agent routing, and ticketing system integration.

• Free Trial
• From 150$

Chat Aid is an AI-powered knowledge search tool that integrates with workplace apps to provide instant answers to questions across all connected platforms, helping teams save time and increase productivity.

• Free Trial
• From 25$

ComPDFKit provides comprehensive PDF SDKs for developers, enabling integration of PDF viewing, annotation, editing, conversion, and AI-driven document processing functionalities into applications across multiple platforms.

• Free Trial
• From 67$

Rulai offers a low-code, omni-channel conversational AI platform for building virtual assistants to automate customer interactions across various industries.

• Contact for Pricing

AnyMP4 provides a wide array of multimedia software tools for video/audio conversion, editing, Blu-ray/DVD management, screen recording, and AI-powered image enhancement for Windows and Mac users.

• Freemium

Omilia Cloud Platform is a Conversational AI solution designed to automate customer service, reduce fraud risk, and empower agents. It offers better-than-human understanding to engage customers and achieve over 90% task completion rate.

• Contact for Pricing

Cabot is a self-hosted monitoring and alerting tool designed to help users track the status of their websites and infrastructure, ensuring timely notifications when issues arise.

• Free

Conversed.ai provides AI Agents designed to automate customer care, drive conversational commerce, and answer employee questions, aiming to boost revenue, cut costs, and improve team productivity.

• Contact for Pricing

DialMyCalls is a mass notification system that allows users to send bulk text messages, automated phone calls, and emails to thousands of contacts simultaneously.

• Freemium

DeepTrust offers real-time voice and video call security, detecting deepfakes and social engineering attempts while providing in-call coaching for employees.

• Contact for Pricing

iPulse is a customizable system monitoring tool for macOS and iOS that graphically displays real-time statistics for CPU, memory, network, storage, and more. Designed for efficiency and visual appeal, it helps users stay informed about their device's performance and status with minimal system impact.

• Paid

Powermode AI is a no-code platform enabling users to build, train, and deploy custom AI chatbots for various business needs, including customer support and lead generation.

• Freemium
• From 19$

Kenyt.ai is an AI-powered platform offering omnichannel agents (chat, voice, email) to automate marketing, sales, support, HR, and ITSM tasks, boosting customer and employee experiences.

• Freemium
• From 20$

Parny is an all-in-one IT incident management solution that combines AI-powered alerts with a social media-style interface for seamless on-call monitoring and team collaboration.

• Freemium

Herbie.AI is an advanced, multilingual conversational AI and voice assistant powered by generative AI. It provides unified support across 15+ channels for various industries, enhancing customer experience and employee productivity.

• Contact for Pricing

Support.cc is a comprehensive help desk software designed to manage support requests efficiently, ensuring timely resolution of customer queries through ticket management, automation, and knowledge base features.

• Free Trial
• From 15$

LiveAgent is an omnichannel customer service platform offering ticketing, live chat, call center, and knowledge base solutions, enhanced with AI features.

• Freemium
• From 19$

HubbleIQ is an AI-powered IT support solution that automatically identifies and resolves technical issues for end users, providing real-time monitoring of network connectivity, device performance, and application availability.

• Freemium
• From 25$

HeartbeatRM enables secure, fast, and comprehensive remote management and support of computers via a browser-based platform, supporting both individuals and IT teams.

• Paid
• From 10$

Trace provides AI-powered voice agents that securely handle customer service tasks for Fintechs, banking, and insurance companies. These agents automate tasks like card replacements and application submissions via secure APIs.

• Contact for Pricing

Botsonic enables businesses to create custom AI chatbots trained on their own data to automate customer support, employee assistance, and conversational commerce.

• Free Trial
• From 19$

Mingleview is a free cross-platform meeting solution offering secure audio/video chat and high-quality screen sharing without requiring personal information.

• Free

Millis AI enables the effortless creation of advanced, LLM-based voice applications with ultra-low latency. It's the fastest on the market, designed for both developers and non-technical users.

• Usage Based

Unthread is an AI-powered service management platform that integrates with Slack to automate ticket tracking, prioritization, and resolution while providing omni-channel support capabilities.

• Paid
• From 50$

Inline Help is an AI-powered platform that provides proactive in-app support, boosting product adoption and reducing support tickets. It offers features like Explain This, Chatbot, and Tooltips.

• Paid
• From 97$

SympoQ is an AI-powered online help desk software designed for agile teams, offering omnichannel support, automation, and collaborative features to enhance customer service.

• Free Trial
• From 10$

unSkript is an Agentic-AI platform that helps MSPs automate root cause analysis (RCA) and issue remediation, improving SLA levels and support cost efficiency. It proactively performs health checks, diagnoses, and fixes customer issues.

• Contact for Pricing

Ravenna is an AI-powered, Slack-first help desk designed to streamline internal support for IT, HR, finance, and operations teams by automating tasks and managing tickets within familiar collaboration platforms.

• Contact for Pricing

SpamResponse empowers users to report spam and phishing text messages quickly via a free app, helping to combat unwanted and malicious communications.

• Free

Botwise is an AI-powered knowledge management tool designed to help teams and customers find information instantly across various sources like files, documents, drives, sites, and knowledge bases, significantly improving search speed and efficiency.

• Free Trial