Form Shot
What is Herbie.AI?
Herbie.AI is an advanced conversational AI platform powered by sophisticated generative AI technology. It functions as a multilingual voice and text assistant, designed to facilitate digital transformation for enterprises. Capable of interacting in over 70 languages via voice and 132+ via text, Herbie.AI engages users in human-like conversations to resolve queries, perform personalized transactions, and provide support. It operates 24/7 across more than 15 social and communication channels, including WhatsApp, Facebook, Instagram, and Alexa, offering a unified and consistent user experience.
The platform caters to a wide range of industries such as Banking, Insurance, Retail, Healthcare, Education, Manufacturing, Utilities, Government, FMCG, Automobile, and Hospitality. Internally, it can be deployed for HR, IT Helpdesk, Sales, and Management functions. Herbie.AI aims to deliver tangible business benefits, including enhanced customer experiences, improved employee productivity, reduced operational costs, business expansion, and increased revenue. It offers flexible deployment models (SaaS, On-Cloud, On-Premises) and adheres to stringent security standards like ISO 27001, GDPR, HIPAA, and NESA, ensuring data privacy and protection.
Features
- Multilingual Support: Speaks 70+ languages via voice and 132+ languages via text.
- Generative AI & Conversational AI Hybrid: Utilizes its own LLM and hybrid technology for advanced conversations with 95%+ maturity.
- Omnichannel Integration: Ready to use across 15+ channels including WhatsApp, Facebook, Instagram, and Alexa.
- Human Sense Technology: Achieves over 95% maturity in understanding conversation intent and context.
- Universal API Adapter: Enables low-code integration with core systems, CRMs, and external LLMs.
- Live Agent Support: Features live chat with text, audio, video, conferencing, and smart queue system.
- Flexible Deployment: Available as SaaS, On-Cloud, or On-Premises versions.
- High Security Standards: Certified for ISO 27001, ISO 9001, SEI-CMM Level 3, Cert-in, and compliant with GDPR, DPDP, NESA, HIPAA.
- Rapid Deployment: Info/FAQ bots can go live same day; transactional bots within weeks.
Use Cases
- Automating customer service and transactions in Banking & Financial Services.
- Simplifying information access, purchases, and claims processing in Insurance.
- Providing personal shopping assistance and post-sales support in Retail.
- Offering personalized medical assistance, appointment scheduling, and report access in Healthcare.
- Serving as a virtual assistant for parents, students, teachers, and management in Education.
- Streamlining communication for customers, dealers, suppliers, and employees in Manufacturing.
- Reducing call volumes and enhancing customer experience in Utilities (Telco, Electricity, Water).
- Providing real-time service and information access in Government sectors.
- Acting as a brand ambassador across social channels for FMCG companies.
- Assisting with vehicle comparison, test drive scheduling, and query resolution in the Automobile industry.
- Supporting customer interactions and providing real-time data in Hospitality.
- Assisting employees with onboarding, policy queries, and HR transactions.
- Providing instant IT solutions, ticket management, and password resets for IT Helpdesks.
- Enhancing customer experience and improving sales team productivity.
- Delivering real-time business insights across functions for Management.
FAQs
-
What are the unique advantages of Herbie.AI compared to Competition?
Herbie.AI utilizes its own Generative AI LLM coupled with Conversational AI Hybrid Technology, enabling features like no manual training for info bots (just upload and go live), 95%+ maturity quickly, support for 132+ languages with its own TTS service, readiness across 15+ channels without code changes, integrated Live Agent functionality with smart queuing, and a Universal API Adapter for easy system integration. -
What languages can Herbie.AI speak?
Herbie.AI supports over 132 languages for text and 70+ for voice, including major global languages like English, Arabic, Spanish, French, German, Chinese, Hindi, Japanese, and many others. For a specific list, contact support@herbie.ai. -
What are the deployment models for Herbie.AI?
Herbie.AI offers flexible deployment options including On-Premises, On Cloud (public or private), and Hybrid models to suit different business requirements and governance needs. -
What security certifications does Herbie.AI hold?
Herbie.AI is certified with ISO 27001 for Data Security, ISO 9001 and SEI-CMM for Process Maturity, and Cert-in for Vulnerability Clearance. It also complies with data privacy regulations like GDPR, DPDP, and NESA. -
How long does it take to deploy Herbie.AI?
Deployment times vary. General Info/FAQ bots can be deployed within hours or minutes. Transactional automation projects depend on the availability of system APIs and are typically planned in phases, with 10-15 use cases taking approximately 4 weeks per phase.
Related Queries
Helpful for people in the following professions
Herbie.AI Uptime Monitor
Average Uptime
100%
Average Response Time
2026 ms
Featured Tools
Join Our Newsletter
Stay updated with the latest AI tools, news, and offers by subscribing to our weekly newsletter.
