Botsonic Create Custom AI Chatbots Trained on Your Data

What is Botsonic?

Botsonic is a platform designed for building custom AI chatbots tailored to specific business needs. It allows users to train their AI agents by scanning websites, uploading various file types (like PDFs, Word documents, Excel spreadsheets), connecting to help centers, or syncing data directly from platforms such as Google Drive, Confluence, and Notion. The primary goal is to automate the handling of customer queries, aiming to resolve a significant percentage instantly, while also streamlining customer engagement, support processes, and sales interactions.

The platform emphasizes customization, enabling businesses to align the chatbot's appearance and conversational style with their brand identity, including logos, color schemes, and tone of voice. Botsonic chatbots can be embedded onto websites using a custom chat widget and integrated across multiple channels like WhatsApp, Facebook Messenger, Slack, and more for an omnichannel experience. It supports over 50 languages, catering to a global user base. Security features include data encryption, data segregation, audit logs, and compliance with SOC 2, GDPR, and HIPAA standards. Botsonic employs a model-agnostic approach using its proprietary AI Model Gateway to ensure response quality and system reliability.

Features

Custom AI Chatbot Creation: Build chatbots tailored to specific business needs.
Data Training: Train AI agents using website content, uploaded files (PDFs, Word, Excel), or synced data from Google Drive, Confluence, Notion.
Brand Customization: Personalize chatbot appearance with logos, color schemes, and conversational tone.
Multi-channel Integration: Deploy chatbots on websites, WhatsApp, Facebook Messenger, Slack, Telegram, and more.
Multilingual Support: Communicate with users in over 50 languages.
Performance Analytics: Monitor conversations, track performance, and gain insights to optimize strategies.
Seamless Live Agent Handoff: Transfer complex queries to human agents (e.g., via Zendesk, Freshdesk).
Security Focused: Features data encryption, segregation, audit logs, custom data retention, and SOC 2/GDPR/HIPAA compliance.
Model Agnostic: Utilizes a proprietary AI Model Gateway (GPT Router) for dynamic model selection, ensuring reliability and quality.
AI Agentic Actions & Workflows: Automate tasks and execute complex workflows based on conversational context (Advanced/Enterprise plans).

Use Cases

Automating 24/7 customer support and resolving up to 70% of queries instantly.
Providing automated employee support and instant access to HR and company resources.
Enhancing e-commerce with AI shopping assistants for personalized recommendations and transactions.
Serving as a virtual campus guide for educational institutions, assisting with courses and resources.
Assisting real estate agencies by providing instant property details and scheduling viewings.
Offering virtual health advisory services for patient information, appointments, and prescription management.
Acting as an AI concierge for hospitality, managing bookings and guest inquiries.
Functioning as an interactive travel planner providing real-time assistance.
Generating high-quality leads through intelligent customer interaction.

FAQs

How can Botsonic's AI Agentic actions improve my business?

AI Agents can enhance business operations by providing personalized 24/7 customer interactions, automating employee assistance for better efficiency, facilitating conversational commerce to drive sales, and executing advanced AI workflows for autonomous, real-time decision-making during conversations.
What addon options are available?

Addons include extra chatbots, additional team members, removal of Botsonic branding, increased data upload character allowances, more monthly messages, and support handoff integrations (like Zendesk/Freshdesk).
Are there any discounts available on Botsonic pricing plans?

Yes, Botsonic offers a discount for annual subscriptions (equivalent to 2 months free) and a 30% discount for eligible educational institutions and non-profit organizations.
What are the payment methods supported by Botsonic?

Botsonic accepts debit/credit cards and PayPal. Enterprise plans offer invoicing options with payments via ACH and wire transfers where applicable.
How can I get more messages if I exhaust my monthly limit?

If you exceed your monthly message limit, you can purchase additional message packages. You will be charged a pro-rated amount for the remaining days in your current billing cycle.