What is Botwise?
Botwise utilizes artificial intelligence to streamline knowledge management for businesses. It enables users to create, organize, and connect information from diverse systems and applications, including documents, websites, and existing knowledge bases. The platform employs AI algorithms and natural language processing, allowing teams and customers to search for and retrieve answers from a unified interface almost instantly. This significantly reduces the time spent searching for information and aims to improve the quality of support and communication.
By centralizing knowledge and providing state-of-the-art contextual search capabilities, Botwise helps reduce reliance on second-line support and empowers users with self-service options. It also offers insights and performance tracking, allowing managers to analyze search patterns, monitor agent behavior, and improve documentation quality, ultimately contributing to better customer satisfaction and operational efficiency.
By centralizing knowledge and providing state-of-the-art contextual search capabilities, Botwise helps reduce reliance on second-line support and empowers users with self-service options. It also offers insights and performance tracking, allowing managers to analyze search patterns, monitor agent behavior, and improve documentation quality, ultimately contributing to better customer satisfaction and operational efficiency.
Features
- Effortless Knowledge Management: Create, organize, and connect information from various sources.
- AI-Powered Search: Utilizes natural language processing for instant contextual search across all connected knowledge sources.
- Centralized Information Access: Provides a single interface to search files, docs, drives, sites, and knowledge bases.
- Insights and Performance Tracking: Analyze search trends, user behavior, and document quality.
- Self-Service Enablement: Empowers customers to find information independently.
- System Integration: Connects with existing data repositories and systems.
Use Cases
- Accelerating internal knowledge discovery for support agents.
- Providing instant answers to customer inquiries via self-service portals.
- Centralizing company documentation and procedures for easy access.
- Reducing escalation rates to second-line support teams.
- Improving onboarding time for new employees by providing quick access to information.
- Analyzing knowledge gaps and improving documentation quality based on search data.
Related Queries
Helpful for people in the following professions
Botwise Uptime Monitor
Average Uptime
99.93%
Average Response Time
283.1 ms
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