What is Omilia Cloud Platform?
The Omilia Cloud Platform is a unified native platform specializing in customer service automation. It uses the power of Conversational and Generative AI to deliver a better-than-human self-service experience.
Designed for voice and digital customer service, the platform's Virtual Assistants engage customers across various channels including voice (IVR), chat, messaging apps, mobile apps, and smart speakers. It offers robust data privacy and security standards, including multi-layered anti-fraud mechanisms and intelligent authentication solutions. Low/no-code tools and out-of-the-box bots are offered to reduce development effort by as much as 80%.
Features
- Conversational Voice & Chat: Advanced voice and chat AI assistants engaging in natural, end-to-end conversations.
- Contact Centre Security: Voice biometric verification and multi-layered anti-fraud mechanisms to keep your customers safe.
- Conversational Insights: Data analytics and insights to understand customer needs and identify where to optimize your applications.
- Agent Assist: Real-time assistance to help your agents address customer needs swiftly and effectively.
- Unified Native Platform: Seamlessly integrated NLU, STT, and TTS
Use Cases
- Customer Care
- HR Assistance
- IT Support
- Quick Service Restaurants
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