Name: Support.cc
Brand: support.cc
Price: 15.00 USD
Availability: InStock

Support.cc Manage Support Requests for Timely Customer Query Resolution

What is Support.cc?

Support.cc provides businesses with a robust help desk software solution integrated within the 500apps suite. It enables teams to effectively manage support requests, ensuring customer queries are addressed promptly and efficiently. The platform facilitates the organization and tracking of support tickets from various channels, streamlining the resolution process. Users can plan and collaborate on support issues, enhancing team coordination and response times.

The software includes features for creating a brandable knowledge base, allowing customers to find answers independently and reducing the volume of support tickets. Support.cc integrates with CRM software to provide a holistic view of customer interactions and supports automation rules to handle repetitive tasks, freeing up agent time for more complex issues. It also offers integration with live chat and AI-powered chatbot tools for real-time customer engagement and support.

Features

Ticket Management: Organize, categorize, prioritize, assign, and track customer support tickets in real-time.
Bots and Live Chat Integration: Provide instant support and ticketing via integration with BotUp (AI Chatbot) and NinjaChat (Live Chat).
Knowledge Base: Create and manage a brandable knowledge base with articles, categories, sections, video, and images for customer self-service.
Helpdesk Automation: Build custom workflows with specific conditions, actions, rules, and triggers to automate ticketing processes.
Advanced Reports: Gain insights into customer service efforts, track KPIs, analyze data, and download reports.
Contact Management: Manage client and partner information, track project progress, and log interactions.
Task Management: Create, assign, prioritize, and monitor tasks related to support tickets.
Email Integration: Convert emails from platforms like Gmail and Outlook into tickets and manage conversations.
Workflow Management: Set up automated routines for recurring responsibilities using a drag-and-drop builder.
Group Categorization: Organize tickets into unlimited groups for efficient management and multi-mail configuration.

Use Cases

Managing customer support requests across multiple channels.
Streamlining help desk operations for faster resolutions.
Providing customer self-service options through a knowledge base.
Automating repetitive support tasks and workflows.
Tracking and analyzing agent performance and customer satisfaction.
Integrating customer support with CRM and other business tools.
Organizing and prioritizing support tickets effectively.

FAQs

What is Support.cc?

Support.cc is a help desk software that comes with help desk management, automation, knowledge base, etc., as part of the 500apps suite.
Is my data safe with Support.cc?

Yes, data is stored on secure cloud-based servers (Google and Amazon cloud), protected by 128-bit encryption and is not shared with third parties.
Can I cancel my subscription at any time?

Yes, you can cancel your subscription at any time as it operates on a pay-as-you-go basis with no long-term commitment requirements.
How is a 'user' defined?

A user is defined as any person with a unique Support.cc username and login. Actions are tracked per user.
Does Support.cc offer an uptime guarantee?

Yes, Support.cc services are backed by a 99.99% uptime guarantee, hosted on Google and Amazon cloud infrastructure.