Inline Help No-code AI-powered user assistance

What is Inline Help?

Inline Help is a Software as a Service (SaaS) platform designed to revolutionize customer support through proactive, in-app assistance. By integrating directly into your application, Inline Help provides users with real-time, contextual help, enhancing the overall user experience and streamlining support processes.

The platform leverages AI to power features including "Explain This" for contextual insights, Tooltips for instant clarity, and a Chatbot for immediate, accurate responses to user queries. Inline Help supports multiple languages, ensuring precise interactions across a global user base. The service is trusted by over 500 companies worldwide and maintains rigorous security standards, including ISO 27001 certification.

Features

Explain This: Provides instant insights by tapping on any part of the website.
Tooltips: Offers AI-powered, no-code tooltips for on-the-spot information.
Chatbot: Delivers instant and accurate responses to user queries.
Widget: Centralizes all support tools, including Explain This and ticket submission.
Knowledge Base: Provides a contextually relevant knowledge repository at the user's fingertips.
Ticket Form: Enables seamless, in-app issue reporting.

Use Cases

Boosting product adoption
Reducing support ticket volume
Providing 24/7 customer support
Enhancing user experience with contextual help
Streamlining the user journey
Simplifying in-app issue reporting

FAQs

What is a Site?

One Site is sufficient to represent your application, accommodating a multi-tenant setup across multiple domains, like aaa.example.com and bbb.example.com. This allows you to embed Inline Help across these domains with a single, unified knowledge base that fits your product's needs.
What security measures are in place?

At Inline Manual, we prioritize security above all. Our company is ISO 27001 certified, reflecting our commitment to maintaining the highest standards of data security and management. With a decade of experience serving Fortune 500 companies, we ensure robust security protocols are in place to safeguard your data, offering the same level of trust and reliability that has made us a preferred choice for leading global enterprises.
Who Built Inline Help and Why?

Inline Help was created by the team at Inline Manual, a company dedicated to enhancing user experiences in software applications. The development was driven by a commitment to provide immediate, contextual assistance within applications, with the goal of improving user engagement, minimizing learning curves, and streamlining the user journey.