Name: Conversed.ai
Brand: conversed.ai
Availability: InStock

Conversed.ai AI Agents for Conversational Commerce, Customer Care, and Employee Support

What is Conversed.ai?

Conversed.ai offers sophisticated AI Agents built to enhance business operations. These agents automatically handle inquiries from employees and customers, facilitate conversational commerce to achieve business goals, and automate various customer care tasks. The platform emphasizes optimizing the performance and accuracy of these AI Agents for maximum impact.

Prioritizing data privacy and security, Conversed.ai utilizes Retrieval-Augmented Generation (RAG) and trains its AI Agents on client-specific data, ensuring relevant responses while anonymizing personal data before processing with large language models like OpenAI's ChatGPT and Anthropic's Claude. The platform integrates seamlessly with numerous CRM, live chat, knowledge base, and communication platforms (including WhatsApp, Messenger, Viber) and is ISO 27001 and ISO 9001 certified, adhering strictly to GDPR and AI Act regulations. A live chat platform serves as a backup for seamless human agent handover when needed.

Features

AI Agent Automation: Automatically answers questions & requests from employees and customers.
Conversational Commerce: Drives business goals through AI-driven conversations.
Customer Care Automation: Streamlines customer support processes.
AI Optimization Studio: Specialized service for optimizing AI Agent performance and accuracy.
RAG Technology: Uses Retrieval-Augmented Generation for accurate, context-aware responses based on client data.
Data Privacy & Security: Anonymizes personal data, GDPR & AI Act compliant, ISO 27001/9001 certified.
Broad Integrations: Connects with CRM, live chat, knowledge bases, HRIS, ERP, CDP, and messaging platforms (WhatsApp, Messenger, Viber).
Multi-LLM Support: Leverages proprietary AI combined with models like OpenAI's ChatGPT and Anthropic's Claude.
Live Chat Platform: Provides seamless handover to human agents when needed.

Use Cases

Automating responses to frequently asked customer questions 24/7.
Generating high-value leads through conversational marketing.
Providing instant support and information to employees.
Streamlining employee onboarding and training processes.
Enhancing customer support efficiency and reducing wait times.
Gathering immediate customer feedback.
Enriching customer profiles through conversation.
Driving sales via conversational commerce interactions.

FAQs

What Large Language Models (LLMs) does Conversed.ai utilize?

Conversed.ai leverages its proprietary AI in combination with leading models such as OpenAI’s ChatGPT, Anthropic’s Claude, and NLP Cloud.
Is the Conversed.ai platform compliant with data privacy regulations like GDPR?

Yes, Conversed.ai strictly adheres to the GDPR and the AI Act, and incorporates features like data anonymization and a built-in GDPR module for user data requests.
How does Conversed.ai ensure the privacy and security of processed data?

Conversed.ai anonymizes all personal data before sending it to any large language model. Furthermore, the platform is ISO 27001 and ISO 9001 certified, ensuring high standards of data security.
What happens if the AI Agent cannot handle a specific customer request?

If a customer's request is beyond the AI Agent's capabilities, the chat can be seamlessly transitioned to a live human agent via the Conversed.ai live chat platform.
What systems can Conversed.ai AI Agents integrate with?

The AI Agents can integrate with top CRM and live chat solutions, popular knowledge bases, and can run on various platforms including websites, WhatsApp, Messenger, and Viber.