Genesys Cloud CX - Alternatives & Competitors

Ranked by Relevance

• 1
  CX Genie Achieve 24/7 Customer Support Excellence with AI

  CX Genie is an AI-powered customer support platform that enhances engagement, automates responses, and streamlines workflows. It offers solutions like AI chatbots, help desk, and ticket management to improve customer satisfaction and business growth.

  • Freemium
  • From 15$
• 2
  CCXAI AI-Powered Customer Communication

  CCXAI is an AI-powered customer communication platform offering multi-channel support, real-time analytics, and automation to enhance customer engagement and operational efficiency.

  • Paid
  • From 15$
• 3
  [24]7.ai Elevate Your Customer Experience with AI-Powered Solutions

  [24]7.ai provides an AI-powered omnichannel CX platform, the [24]7 Engagement Cloud, designed to enhance customer interactions and improve contact center performance.

  • Contact for Pricing
• 4
  8x8 Platform for CX Integrated Contact Center, Unified Communication, and CPaaS with AI for Enhanced Customer Experiences

  8x8 offers an integrated cloud communication platform combining contact center, unified communication, and CPaaS APIs with AI to optimize customer journeys and team collaboration.

  • Contact for Pricing
• 5
  Synthetix Complete AI Customer Service Platform for Modern Contact Centres

  Synthetix delivers an AI-driven customer service platform featuring multichannel chat, intelligent knowledge bases, and virtual assistants to enhance team productivity and customer satisfaction.

  • Contact for Pricing
• 6
  CXone Mpower AI Customer Service Automation

  CXone Mpower is an AI platform for customer service automation that orchestrates workflows, agents, and knowledge to deliver precise and efficient customer experiences.

  • Paid
  • From 71$
• 7
  Goodays The Most Complete CX Solution in a World of AI

  Goodays is a customer experience management platform that helps businesses optimize customer satisfaction and loyalty using AI-powered tools for feedback collection, analysis, and engagement.

  • Contact for Pricing
• 8
  Insync Unify CX across your customer touchpoints

  Insync is a generative AI platform that delivers consistent customer experience (CX) across Email, Chat, and Agents, driving sales and reducing costs.

  • Usage Based
• 9
  Netcore Cloud Right Message. Right Channel. Right Time. For Every Customer.

  Netcore Cloud provides an AI-powered platform for customer engagement, personalization, and omnichannel communication, designed to boost conversions and retention across various industries.

  • Contact for Pricing
• 10
  Kapture CX Deliver Hyper-personalized CX with the Power of Vertical AI

  Kapture CX is an AI-native customer experience platform offering end-to-end tailored support across multiple channels for various industries, empowering both customers and agents.

  • Contact for Pricing
• 11
  Cust AI Agents for Elite Customer Success Teams

  Cust is an AI-powered customer success management (CSM) platform that enables CSMs to serve more customers, better. It leverages AI agents to enhance customer interactions and automate tasks.

  • Paid
  • From 400$
• 12
  CX Score Maximize ROI with AI-Powered Campaign Ops

  CX Score is an AI-powered platform designed to automate and optimize personalized, full-funnel omnichannel marketing campaigns, enhancing customer engagement and maximizing marketing ROI.

  • Contact for Pricing
• 13
  Octoparse CEM Leverage AI-powered Omnichannel Feedback Analysis to Uncover Customer Pain Points

  Octoparse CEM is a unified platform that aggregates customer interactions from various channels and uses AI to transform feedback into actionable insights. It enables businesses to improve customer experience and drive sustainable growth.

  • Contact for Pricing
• 14
  Open.cx Enterprise AI Customer Support Ecosystem

  Open.cx is an all-in-one AI platform for customer support, capable of solving complex issues and deploying across multiple channels with human-like empathy.

  • Contact for Pricing
• 15
  Nextiva Unified Customer Experience Management Platform

  Nextiva's AI-powered Unified-CXM platform delivers personalized experiences throughout the entire customer journey, unifying all customer interactions and providing real-time insights.

  • Paid
  • From 20$
• 16
  Botco.ai Empower Your Enterprise With GenAI Chat Cloud

  Botco.ai provides a GenAI Chat Cloud platform that empowers enterprises to leverage generative AI in conversational interactions. It enables businesses to improve customer engagement, streamline workflows, and gain actionable insights.

  • Contact for Pricing
• 17
  Omind Empowering Businesses with Unified Customer Experience Management Platform

  Omind is an AI-driven Unified Customer Experience Management (CXM) platform designed to help businesses enhance customer engagement, drive growth, and improve operational efficiency.

  • Free Trial
• 18
  Gauss Box Full business digitalization in a single platform.

  Gauss Box is a cloud-based platform that uses AI to optimize business processes. It offers solutions for project management, DMS, CRM & Sales, Web & E-commerce, and ERP.

  • Free Trial
• 19
  Moveo.AI Turn one-way notifications into conversations with proactive GenAI agents

  Moveo.AI is a CX platform that uses AI-powered agents to deliver hyper-personalized experiences at scale, driving revenue growth and enhancing product adoption.

  • Free Trial
• 20
  Genux AI Transform How Your Business Operates with AI.

  Genux AI empowers businesses to enhance customer experiences through customizable AI agents that handle inquiries, schedule appointments, and collect lead data 24/7.

  • Free Trial
  • From 99$
• 21
  Genesy AI Find leads, enrich your CRM and close faster with AI Sales Agents.

  Genesy AI accelerates sales by providing AI-powered lead generation, data enrichment, and automated outreach through its AI Sales Agent.

  • Contact for Pricing
• 22
  ChatGen World's Leading Hybrid Chatbot Platform

  ChatGen is an AI-powered hybrid chatbot platform that enables businesses to automate conversations across multiple channels including WhatsApp, Messenger, Twitter, and Slack for sales, support, and lead generation.

  • Contact for Pricing
• 23
  Symbl.ai Empathetic & adaptive AI Agents for CX that generate actionable insights, streamline interactions, and elevate customer satisfaction

  Symbl.ai provides AI agents for customer experience (CX) that offer actionable insights, streamline interactions, and improve customer satisfaction. Features include intelligent voice agents, call scoring, real-time assist, and unified analytics.

  • Freemium
• 24
  CloudEngage No-Code AI Personalization and Self-Service for Websites

  CloudEngage offers AI-powered personalization and self-service solutions, enabling websites to boost engagement, conversions, and customer satisfaction with no-code tools.

  • Contact for Pricing
• 25
  AXYS No-Code AI Data Orchestration and API Generation Platform

  AXYS is an enterprise-grade AI data orchestration platform that enables seamless data integration, rapid API generation, and optimized AI-driven insights using a no-code interface.

  • Freemium
• 26
  Netomi Full-stack Agentic OS Built for Enterprise Customer Experience

  Netomi is an AI-powered customer service platform that leverages sanctioned generative AI to automate customer support, offering both auto-pilot and co-pilot modes for enhanced customer experience across multiple channels.

  • Contact for Pricing
• 27
  ResponseCX AI Workers Automating Customer Service

  ResponseCX provides AI-powered customer service for Shopify brands, automating ticket resolution, order changes, and returns with 24/7 availability and high customer satisfaction.

  • Paid
  • From 1520$
• 28
  Genysis Create Amazing AI Articles - Faster, Cheaper, Smarter

  Genysis is an AI-powered content creation platform that generates high-quality, SEO-optimized articles across multiple industries and languages, with direct CMS integration capabilities and complete content customization options.

  • Freemium
  • From 49$
• 29
  DigitalGenius The AI concierge that resolves tickets, improves conversion rates, and proactively solves customer service issues

  DigitalGenius is an AI-powered customer service platform that combines conversational AI, visual AI, and deep integrations to automate ecommerce customer support across multiple channels while maintaining personalized, empathetic interactions.

  • Contact for Pricing
• 30
  Cyara AI-Powered CX Assurance Platform for Flawless Customer Experiences

  Cyara provides an AI-led customer experience assurance platform that helps businesses test, monitor, and optimize their contact center technology including IVRs, chatbots, and voice interactions.

  • Contact for Pricing
• 31
  CustomerGauge AI-Driven B2B Customer Feedback and Monetization Platform

  CustomerGauge is an AI-powered platform designed to help B2B companies collect, analyze, and act on customer feedback in real time, driving revenue growth and customer retention.

  • Contact for Pricing
• 32
  Catalyst Unify Customer Success and Sales for Sustainable Revenue Growth

  Catalyst is an AI-powered customer growth platform designed to align Customer Success and Sales teams, prioritize customer outcomes, and drive recurring revenue growth.

  • Contact for Pricing
• 33
  Gladly The Only All-in-One AI-Powered Customer Service Platform

  Gladly is an AI-powered customer service platform that centers on people, not tickets, leading to delightful experiences and revenue growth while cutting costs.

  • Contact for Pricing
• 34
  Kustomer Unleash the power of data + AI + humans in customer service

  Kustomer is an AI-powered customer service platform that combines CRM, ticketing, and AI capabilities to provide automated, efficient customer support across all channels with a conversation-based pricing model.

  • Contact for Pricing
• 35
  Tryvium Reimagine the Customer Experience with AI-Powered Contact Center Solutions

  Tryvium is a cloud-based AI-powered contact center platform that enhances customer support operations through intelligent routing, virtual assistants, and agent empowerment tools, delivering up to 4x ROI for businesses.

  • Paid
  • From 3575$
• 36
  Omilia Cloud Platform AI-powered automated service that fulfills more customer requests with a better-than-human experience.

  Omilia Cloud Platform is a Conversational AI solution designed to automate customer service, reduce fraud risk, and empower agents. It offers better-than-human understanding to engage customers and achieve over 90% task completion rate.

  • Contact for Pricing
• 37
  Ushur Customer Experience Automation Platform powered by Gen AI

  Ushur provides an AI-powered Customer Experience Automation platform to automate workflows, deploy AI Agents, and deliver seamless, compliant, and personalized engagement at scale.

  • Contact for Pricing
• 38
  eGain The #1 AI Knowledge Platform for Customer Service

  eGain is an advanced AI-powered knowledge management platform designed to provide consistent and trusted answers for customer service across self-service, contact centers, and enterprise teams.

  • Contact for Pricing
• 39
  UXPressia Customer Experience Mapping & Management Platform

  UXPressia is a collaborative platform for managing customer experience insights, offering tools for customer journey mapping, persona creation, and impact mapping.

  • Freemium
  • From 16$
• 40
  Gleen AI Shopping & Support Concierge for Your Online Store

  Gleen AI is an AI-powered customer support and shopping assistant platform that provides personalized assistance at scale while maintaining brand quality. It offers automated support, product recommendations, and multi-channel integration for e-commerce businesses.

  • Freemium
  • From 1$
• 41
  Helpix AI Automated Customer Service and Sales Across All Channels.

  Helpix AI offers automated customer service with an omnichannel approach, enhancing customer interactions with advanced AI technologies.

  • Contact for Pricing
  • API
• 42
  RevSetter CustomerOS Helping customer success professionals 10x efficiency and turbo-charge results

  RevSetter CustomerOS empowers customer success professionals to enhance efficiency and drive results. It offers seamless data integration, actionable insights, and customizable workflows.

  • Freemium
• 43
  Nuacem AI-Powered Customer Communications and Engagement Platform

  Nuacem is an AI-powered platform enhancing customer communications through chatbots, automation, and omnichannel engagement across digital channels like WhatsApp, Messenger, and more.

  • Contact for Pricing
• 44
  Soca AI Genesist The most powerful AI agent platform

  Soca AI Genesist is an enterprise-grade no-code platform for creating and managing AI agents that can handle multilingual conversations, automate workflows, and process complex tasks with advanced voice AI capabilities.

  • Contact for Pricing
• 45
  Revscale AI AI Agents for Inbound, Outbound, Support, and Marketing

  Revscale AI is a comprehensive AI-powered platform that combines intelligent agents for inbound lead management, outbound sales, and customer support, creating unified customer experiences across all touchpoints.

  • Contact for Pricing
• 46
  Decagon AI Customer Service Agents for the Enterprise

  Decagon provides generative AI agents to enhance customer service experiences for enterprises and startups. It offers personalized responses, seamless integrations, and powerful analytics to improve customer support efficiency.

  • Contact for Pricing
• 47
  NLX The application layer for conversational AI

  NLX is a no-code platform for building and scaling voice, text, and multimodal conversational AI applications with advanced features like Voice+, Generative Journey, and real-time analytics.

  • Contact for Pricing
• 48
  Zixflow AI-Powered Platform for Smarter Business Connections

  Zixflow is an all-in-one AI-powered platform that enables businesses to manage customer relationships, marketing campaigns, and automated communications across WhatsApp, RCS, SMS, and email channels.

  • Freemium
  • From 39$
• 49
  AI Genie Your custom AI agent to help supercharge your projects!

  AI Genie is a no-code platform that enables users to create custom AI agents for project management, collaboration, and task automation without any coding knowledge.

  • Freemium
  • From 5$
• 50
  Velaris The Operating System for modern Customer Success

  Velaris is an AI-powered customer success platform that helps teams understand customers, streamline operations, and automate manual work through analytics, success plans, collaboration tools, and automations.

  • Contact for Pricing