What is Netomi?
Netomi is a comprehensive AI-powered customer experience platform that combines sanctioned generative AI with advanced language models to transform enterprise customer service operations. The platform enables businesses to automatically resolve up to 80% of customer service inquiries while maintaining brand safety and security standards.
The system operates through a sophisticated AI intelligence layer that integrates seamlessly with existing customer service infrastructure, including CRM systems and agent desks. It offers real-time omnichannel support across email, messaging, web chat, SMS, social media, and voice channels, while maintaining strict security standards including SOC2, GDPR, HIPAA, PDPA, and CCPA compliance.
Features
- Sanctioned Generative AI: Combines proprietary technology with LLMs for safe automated responses
- Omnichannel Support: Unified AI interface across email, chat, messaging, SMS, social, and voice
- Auto-pilot & Co-pilot Modes: Flexible automation levels for different support scenarios
- Security Compliance: SOC2, GDPR, HIPAA, PDPA, and CCPA certified
- Proactive Customer Care: Predictive engagement and issue prevention
- Business System Integration: Seamless connection with existing CRM and support tools
Use Cases
- Automated customer inquiry resolution
- Agent assistance for complex support cases
- Customer sentiment analysis
- Knowledge base integration
- Proactive customer engagement
- Multi-channel customer support automation
FAQs
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What security certifications does Netomi have?
Netomi is SOC2, GDPR, HIPPA, PDPA and CCPA Compliant, has ISO 27001 Certification, and includes PII and Systems Protections. -
What channels does Netomi support?
Netomi supports email, messaging, web chat, in-app chat, SMS, social media, search, and voice channels. -
What is the average resolution rate for Netomi?
Netomi achieves a 90% resolution rate for customer service inquiries.
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