Netomi Full-stack Agentic OS Built for Enterprise Customer Experience

What is Netomi?

Netomi is a comprehensive AI-powered customer experience platform that combines sanctioned generative AI with advanced language models to transform enterprise customer service operations. The platform enables businesses to automatically resolve up to 80% of customer service inquiries while maintaining brand safety and security standards.

The system operates through a sophisticated AI intelligence layer that integrates seamlessly with existing customer service infrastructure, including CRM systems and agent desks. It offers real-time omnichannel support across email, messaging, web chat, SMS, social media, and voice channels, while maintaining strict security standards including SOC2, GDPR, HIPAA, PDPA, and CCPA compliance.

Features

Sanctioned Generative AI: Combines proprietary technology with LLMs for safe automated responses
Omnichannel Support: Unified AI interface across email, chat, messaging, SMS, social, and voice
Auto-pilot & Co-pilot Modes: Flexible automation levels for different support scenarios
Security Compliance: SOC2, GDPR, HIPAA, PDPA, and CCPA certified
Proactive Customer Care: Predictive engagement and issue prevention
Business System Integration: Seamless connection with existing CRM and support tools

Use Cases

Automated customer inquiry resolution
Agent assistance for complex support cases
Customer sentiment analysis
Knowledge base integration
Proactive customer engagement
Multi-channel customer support automation

FAQs

What security certifications does Netomi have?

Netomi is SOC2, GDPR, HIPPA, PDPA and CCPA Compliant, has ISO 27001 Certification, and includes PII and Systems Protections.
What channels does Netomi support?

Netomi supports email, messaging, web chat, in-app chat, SMS, social media, search, and voice channels.
What is the average resolution rate for Netomi?

Netomi achieves a 90% resolution rate for customer service inquiries.