What is Open.cx?

Open.cx offers a comprehensive AI-powered customer support platform designed for enterprises. It leverages an advanced reasoning engine to deliver accurate, context-aware responses and handle complex, multi-level support tickets (Level 2 and Level 3) across various communication channels.

The platform enables businesses to proactively engage customers and train AI agents for specific needs, providing a seamless integration experience with more than 27 popular business tools. Open.cx enhances customer interactions by ensuring data security and the ability to audit logs.

Features

AI-first multi-channel: Train AI once and deploy on web, phone, email, and more.
Proactive AI support: Reach out to all users as if you have hired a team to do it.
Complex issue resolution: Solve Level 2 and Level 3 support tickets using AI.
Human empathy configuration: Configure the tone, behavior, and empathy of the AI.
Trainable AI agents: Seamless integration with your training sources.
Human handoff: Transfers to human agents when needed.
Outbound sequences: Automate follow-ups and outreach with AI-driven sequences.
Massive scale Voice Of Customer (VoC): Capture, organize, and act on customer feedback.
Omnichannel inbox: Manage all support interactions in one place.
AI Assisted workspace: CMD + J to get instant AI help.
Recommendation centre: Actionable insights on how to make AI better.
Auto PII redaction: Auto-hide phone numbers, cards, and personal information.

Use Cases

Automating responses to customer inquiries across multiple platforms.
Resolving complex customer support issues without human intervention.
Proactively contacting customers with updates or offers.
Gathering and analyzing customer feedback at scale.
Managing customer interactions via web widget, phone calls, SMS, and email.
Integrating customer support with existing business tools like Slack, Zapier, and Notion.

FAQs

How does Open.cx’s AI learn my business processes?

Open.cx's AI can be trained using more than 27 training sources, allowing it to learn from thousands of data points with just a few clicks.
Can the AI automate backend processes?

Yes, the AI can execute complex chains of actions, including API calls to your backend systems.
Is Open.cx secure for industries like finance or healthcare?

Open.cx is designed for enterprises, offering advanced features like PII redaction, audit logs, and guard rails to ensure AI safety, transparency, and compliance.
Can I use Open.cx for outbound sales?

Open.cx provides functionality for outbound and proactive customer support.
Why choose Open.cx’s all-in-one offering?

Open.cx offering includes features such as an omnichannel inbox, AI-assisted workspace, complex ticket handling, large-scale Voice of Customer analysis, and actionable recommendations, all supported by robust security and integration capabilities.