What is Open.cx?
Open.cx offers a comprehensive AI-powered customer support platform designed for enterprises. It leverages an advanced reasoning engine to deliver accurate, context-aware responses and handle complex, multi-level support tickets (Level 2 and Level 3) across various communication channels.
The platform enables businesses to proactively engage customers and train AI agents for specific needs, providing a seamless integration experience with more than 27 popular business tools. Open.cx enhances customer interactions by ensuring data security and the ability to audit logs.
Features
- AI-first multi-channel: Train AI once and deploy on web, phone, email, and more.
- Proactive AI support: Reach out to all users as if you have hired a team to do it.
- Complex issue resolution: Solve Level 2 and Level 3 support tickets using AI.
- Human empathy configuration: Configure the tone, behavior, and empathy of the AI.
- Trainable AI agents: Seamless integration with your training sources.
- Human handoff: Transfers to human agents when needed.
- Outbound sequences: Automate follow-ups and outreach with AI-driven sequences.
- Massive scale Voice Of Customer (VoC): Capture, organize, and act on customer feedback.
- Omnichannel inbox: Manage all support interactions in one place.
- AI Assisted workspace: CMD + J to get instant AI help.
- Recommendation centre: Actionable insights on how to make AI better.
- Auto PII redaction: Auto-hide phone numbers, cards, and personal information.
Use Cases
- Automating responses to customer inquiries across multiple platforms.
- Resolving complex customer support issues without human intervention.
- Proactively contacting customers with updates or offers.
- Gathering and analyzing customer feedback at scale.
- Managing customer interactions via web widget, phone calls, SMS, and email.
- Integrating customer support with existing business tools like Slack, Zapier, and Notion.
FAQs
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How does Open.cx’s AI learn my business processes?
Open.cx's AI can be trained using more than 27 training sources, allowing it to learn from thousands of data points with just a few clicks. -
Can the AI automate backend processes?
Yes, the AI can execute complex chains of actions, including API calls to your backend systems. -
Is Open.cx secure for industries like finance or healthcare?
Open.cx is designed for enterprises, offering advanced features like PII redaction, audit logs, and guard rails to ensure AI safety, transparency, and compliance. -
Can I use Open.cx for outbound sales?
Open.cx provides functionality for outbound and proactive customer support. -
Why choose Open.cx’s all-in-one offering?
Open.cx offering includes features such as an omnichannel inbox, AI-assisted workspace, complex ticket handling, large-scale Voice of Customer analysis, and actionable recommendations, all supported by robust security and integration capabilities.
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