Riviera vs Guestara Detailed comparison features, price

Riviera

Riviera offers an advanced AI phone platform specifically built for the hospitality industry. It leverages a sophisticated voice AI to manage phone interactions, providing a seamless and efficient experience for both guests and hotel staff. The system integrates with existing hotel software like PBX, POS, and PMS systems.

Riviera's AI is designed to handle a variety of tasks, from answering calls instantly and providing property information to taking room service orders and processing reservation requests. This helps enhance the guest experience and improve hotel efficiency and revenue generation opportunities.

Guestara

Guestara is a comprehensive digital solution tailored for the hospitality industry, integrating advanced AI to streamline guest engagement, increase ancillary revenue, and elevate guest satisfaction. With features like AI-powered messaging, smart upsells, automated mobile check-in, and real-time sentiment analysis, hotels can digitize and personalize the complete guest journey while reducing manual tasks for staff.

The platform offers a branded guest app, unified inbox, customizable upsells, and automated workflows to boost operational efficiency. Guestara supports seamless integration with major PMS and payment systems, provides multi-language support, and delivers actionable analytics to help hoteliers make data-driven decisions that improve reputation and profitability.

Pricing

Riviera Pricing

Contact for Pricing

Riviera offers Contact for Pricing pricing .

Guestara Pricing

Paid

From $99

Guestara offers Paid pricing with plans starting from $99 per month .

Features

Riviera

AI Phone Operator: Answers every call on the first ring with a friendly, intelligent AI, and routes calls.
AI Room Service Agent: Takes in-room dining orders accurately, remembers guest preferences, and offers personalized recommendations.
AI Reservations Specialist: Converts phone inquiries into confirmed bookings, interfaces with GDS systems, and suggests upgrades.

Guestara

AI Guest Messaging: Automated, multi-channel guest engagement with AI-generated templates
Personalized Upselling: AI-driven ancillary suggestions and custom upsell menus
Mobile Check-in & Checkout: Seamless, contactless workflows for front-desk efficiency
Unified Inbox: Centralized communications management for guest queries and requests
Guest Sentiment Tracking: Real-time feedback analysis to boost positive reviews
Online Review Booster: Automated review requests and management
Customizable Digital Guidebooks: Personalized guest information
Integrated Payments: Secure online payment collection and automation
Analytics & Reporting: AI-assisted analysis of guest behaviors and operational insights
Hospitality CRM: Centralized guest data and journey tracking

Use Cases

Riviera Use Cases

Answering guest inquiries about hotel amenities and local recommendations.
Taking in-room dining orders and upselling menu items.
Handling reservation requests and providing information on rates and availability.
Routing calls to the appropriate hotel departments.
Reducing staff workload during peak hours.

Guestara Use Cases

Enhancing hotel guest engagement across WhatsApp, SMS, and email
Automating and personalizing upselling of ancillary hotel services
Facilitating frictionless mobile check-in and check-out experiences
Centralizing guest communications for multiple properties or room types
Increasing volume and rating of positive online hotel reviews
Tracking guest satisfaction in real-time and acting on feedback
Digitizing guest journeys for hostels, short-term rentals, and resorts
Streamlining secure payment workflows and reducing chargebacks

FAQs

Riviera FAQs

What can Riviera AI do?

Riviera AI acts as an AI Phone Operator, AI Room Service Agent, and AI Reservations Specialist, handling calls, taking orders, and managing reservations to improve guest experience.
How long does it take to implement Riviera?

The content doesn't have information about implementation.
Will AI automation disrupt my current operations?

The provided content lacks specific information concerning disruptions to current operations.
How much does AI automation cost?

The provided content does not specify the cost; contact Riviera for pricing details.

Guestara FAQs

What is included in the Guestara subscription?

The subscription includes a customized guest app, guest experience dashboard, PMS integration, consultation and training, and online support.
Do you offer a free trial?

Guestara does not offer a traditional free trial due to setup requirements, but paid trials are available on a case-by-case basis.
Can I manage multiple hotels under the same account?

Yes, you can manage multiple hotels and analyze data at the property level, with specific permissions for each property.
Is Guestara available globally?

Yes, Guestara is available worldwide and supports more than 40 languages, with support provided in English and French.
How secure is Guestara?

Guestara implements industry-standard security practices, including two-factor authentication, encryption, regular security assessments, and compliance with data protection regulations.