Riviera
vs
HotelHero.ai
Riviera
Riviera offers an advanced AI phone platform specifically built for the hospitality industry. It leverages a sophisticated voice AI to manage phone interactions, providing a seamless and efficient experience for both guests and hotel staff. The system integrates with existing hotel software like PBX, POS, and PMS systems.
Riviera's AI is designed to handle a variety of tasks, from answering calls instantly and providing property information to taking room service orders and processing reservation requests. This helps enhance the guest experience and improve hotel efficiency and revenue generation opportunities.
HotelHero.ai
HotelHero.ai is an AI agent designed to enhance reputation management within the hospitality industry. The platform automates personalized guest communication through text messaging, fostering higher engagement rates compared to traditional email methods.
By proactively contacting guests, HotelHero.ai solicits positive reviews and identifies negative feedback. Negative feedback is automatically transformed into trackable work orders, assigned to staff, and monitored until resolution. Real-time analytics are provided through a comprehensive dashboard, allowing for continuous monitoring of reputation metrics.
Riviera
Pricing
HotelHero.ai
Pricing
Riviera
Features
- AI Phone Operator: Answers every call on the first ring with a friendly, intelligent AI, and routes calls.
- AI Room Service Agent: Takes in-room dining orders accurately, remembers guest preferences, and offers personalized recommendations.
- AI Reservations Specialist: Converts phone inquiries into confirmed bookings, interfaces with GDS systems, and suggests upgrades.
HotelHero.ai
Features
- Direct Text Messaging: Contact guests directly via text for higher engagement.
- Automated Review Solicitation: Automatically requests 5-star reviews from satisfied guests.
- Negative Feedback Management: Converts negative feedback into actionable work orders.
- Task Auto-Assignment: Automatically assigns tasks to staff based on negative feedback.
- Real-time Analytics Dashboard: Tracks reputation metrics and provides performance insights.
- Personalized Messaging: Each message personalized with guest names and stay details.
Riviera
Use cases
- Answering guest inquiries about hotel amenities and local recommendations.
- Taking in-room dining orders and upselling menu items.
- Handling reservation requests and providing information on rates and availability.
- Routing calls to the appropriate hotel departments.
- Reducing staff workload during peak hours.
HotelHero.ai
Use cases
- Improving online hotel ratings.
- Increasing guest engagement.
- Streamlining negative feedback resolution.
- Automating guest communication.
- Boosting RevPAR through enhanced reputation.
- Managing online reputation effectively.
- Generating more positive online reviews.
Riviera
FAQs
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What can Riviera AI do?
Riviera AI acts as an AI Phone Operator, AI Room Service Agent, and AI Reservations Specialist, handling calls, taking orders, and managing reservations to improve guest experience.How long does it take to implement Riviera?
The content doesn't have information about implementation.Will AI automation disrupt my current operations?
The provided content lacks specific information concerning disruptions to current operations.How much does AI automation cost?
The provided content does not specify the cost; contact Riviera for pricing details.
HotelHero.ai
FAQs
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What do I get exactly?
We will contact your customers, on your behalf via text, to collect feedback, organize this feedback into an actionable summary, and solicit reviews from the guests who enjoyed their stay with you. Our process has double the response rate of other review collection services.Will I get visibility into the conversations you have with guests?
Yes! We record all of our text conversations with your guests so you can view them and provide provide.How do I track the performance of your service?
We provide an interactive admin dashboard that will allow you to view high-level stats on our efforts.
Riviera
Uptime Monitor
Average Uptime
99.85%
Average Response Time
205.57 ms
Last 30 Days
HotelHero.ai
Uptime Monitor
Average Uptime
99.85%
Average Response Time
168.9 ms
Last 30 Days
Riviera
HotelHero.ai
