HotelHero.ai vs Guestara Detailed comparison features, price

HotelHero.ai

HotelHero.ai is an AI agent designed to enhance reputation management within the hospitality industry. The platform automates personalized guest communication through text messaging, fostering higher engagement rates compared to traditional email methods.

By proactively contacting guests, HotelHero.ai solicits positive reviews and identifies negative feedback. Negative feedback is automatically transformed into trackable work orders, assigned to staff, and monitored until resolution. Real-time analytics are provided through a comprehensive dashboard, allowing for continuous monitoring of reputation metrics.

Guestara

Guestara is a comprehensive digital solution tailored for the hospitality industry, integrating advanced AI to streamline guest engagement, increase ancillary revenue, and elevate guest satisfaction. With features like AI-powered messaging, smart upsells, automated mobile check-in, and real-time sentiment analysis, hotels can digitize and personalize the complete guest journey while reducing manual tasks for staff.

The platform offers a branded guest app, unified inbox, customizable upsells, and automated workflows to boost operational efficiency. Guestara supports seamless integration with major PMS and payment systems, provides multi-language support, and delivers actionable analytics to help hoteliers make data-driven decisions that improve reputation and profitability.

Pricing

HotelHero.ai Pricing

Contact for Pricing

HotelHero.ai offers Contact for Pricing pricing .

Guestara Pricing

Paid

From $99

Guestara offers Paid pricing with plans starting from $99 per month .

Features

HotelHero.ai

Direct Text Messaging: Contact guests directly via text for higher engagement.
Automated Review Solicitation: Automatically requests 5-star reviews from satisfied guests.
Negative Feedback Management: Converts negative feedback into actionable work orders.
Task Auto-Assignment: Automatically assigns tasks to staff based on negative feedback.
Real-time Analytics Dashboard: Tracks reputation metrics and provides performance insights.
Personalized Messaging: Each message personalized with guest names and stay details.

Guestara

AI Guest Messaging: Automated, multi-channel guest engagement with AI-generated templates
Personalized Upselling: AI-driven ancillary suggestions and custom upsell menus
Mobile Check-in & Checkout: Seamless, contactless workflows for front-desk efficiency
Unified Inbox: Centralized communications management for guest queries and requests
Guest Sentiment Tracking: Real-time feedback analysis to boost positive reviews
Online Review Booster: Automated review requests and management
Customizable Digital Guidebooks: Personalized guest information
Integrated Payments: Secure online payment collection and automation
Analytics & Reporting: AI-assisted analysis of guest behaviors and operational insights
Hospitality CRM: Centralized guest data and journey tracking

Use Cases

HotelHero.ai Use Cases

Improving online hotel ratings.
Increasing guest engagement.
Streamlining negative feedback resolution.
Automating guest communication.
Boosting RevPAR through enhanced reputation.
Managing online reputation effectively.
Generating more positive online reviews.

Guestara Use Cases

Enhancing hotel guest engagement across WhatsApp, SMS, and email
Automating and personalizing upselling of ancillary hotel services
Facilitating frictionless mobile check-in and check-out experiences
Centralizing guest communications for multiple properties or room types
Increasing volume and rating of positive online hotel reviews
Tracking guest satisfaction in real-time and acting on feedback
Digitizing guest journeys for hostels, short-term rentals, and resorts
Streamlining secure payment workflows and reducing chargebacks

FAQs

HotelHero.ai FAQs

What do I get exactly?

We will contact your customers, on your behalf via text, to collect feedback, organize this feedback into an actionable summary, and solicit reviews from the guests who enjoyed their stay with you. Our process has double the response rate of other review collection services.
Will I get visibility into the conversations you have with guests?

Yes! We record all of our text conversations with your guests so you can view them and provide provide.
How do I track the performance of your service?

We provide an interactive admin dashboard that will allow you to view high-level stats on our efforts.

Guestara FAQs

What is included in the Guestara subscription?

The subscription includes a customized guest app, guest experience dashboard, PMS integration, consultation and training, and online support.
Do you offer a free trial?

Guestara does not offer a traditional free trial due to setup requirements, but paid trials are available on a case-by-case basis.
Can I manage multiple hotels under the same account?

Yes, you can manage multiple hotels and analyze data at the property level, with specific permissions for each property.
Is Guestara available globally?

Yes, Guestara is available worldwide and supports more than 40 languages, with support provided in English and French.
How secure is Guestara?

Guestara implements industry-standard security practices, including two-factor authentication, encryption, regular security assessments, and compliance with data protection regulations.