Orana Stay vs Guestara Detailed comparison features, price

Orana Stay

Orana Stay is a platform designed to help accommodation businesses, such as hotels and short-term rentals, enhance their guest experiences. It provides guests with essential information through a digital app, accessible before, during, and after their stay. The platform utilizes Artificial Intelligence to offer features like automatic translations into numerous languages and dynamically generated lists of local dining options and attractions, ensuring guests have up-to-date details readily available.

The system aims to streamline operations for property managers and staff by reducing repetitive inquiries and automating information delivery. Beyond guest information, Orana Stay incorporates features to boost revenue, including a built-in shopping cart for selling merchandise or services and tools to encourage direct bookings, thereby reducing reliance on online travel agency commissions. It also facilitates pre-arrival form collection and integrates with various booking software for smoother operational workflow and enhanced capabilities like automated messaging.

Guestara

Guestara is a comprehensive digital solution tailored for the hospitality industry, integrating advanced AI to streamline guest engagement, increase ancillary revenue, and elevate guest satisfaction. With features like AI-powered messaging, smart upsells, automated mobile check-in, and real-time sentiment analysis, hotels can digitize and personalize the complete guest journey while reducing manual tasks for staff.

The platform offers a branded guest app, unified inbox, customizable upsells, and automated workflows to boost operational efficiency. Guestara supports seamless integration with major PMS and payment systems, provides multi-language support, and delivers actionable analytics to help hoteliers make data-driven decisions that improve reputation and profitability.

Pricing

Orana Stay Pricing

Freemium

Orana Stay offers Freemium pricing .

Guestara Pricing

Paid

From $99

Guestara offers Paid pricing with plans starting from $99 per month .

Features

Orana Stay

Digital Guidebooks: Provides guests with comprehensive stay and local information.
AI-Powered Content: Offers AI-generated dining lists, local attractions, and guest information.
Automatic AI Translations: Translates guidebook content into 106 languages automatically.
Unified Guest Communication: Centralized inbox and automated messaging/notifications (integration required).
Direct Booking Encouragement: Features tools to incentivize guests to book directly.
E-commerce Functionality: Built-in shopping cart with Stripe integration for merchandise, services, and upsells.
Pre-arrival Form Management: Collects necessary guest information digitally before check-in (integration required).
Booking Software Integration: Connects with popular platforms for enhanced automation.
Full Custom Branding: Allows businesses to brand the app interface completely.
Upcoming AI Concierge ('Ask Chris'): Planned 24/7 conversational AI support (Premium feature).

Guestara

AI Guest Messaging: Automated, multi-channel guest engagement with AI-generated templates
Personalized Upselling: AI-driven ancillary suggestions and custom upsell menus
Mobile Check-in & Checkout: Seamless, contactless workflows for front-desk efficiency
Unified Inbox: Centralized communications management for guest queries and requests
Guest Sentiment Tracking: Real-time feedback analysis to boost positive reviews
Online Review Booster: Automated review requests and management
Customizable Digital Guidebooks: Personalized guest information
Integrated Payments: Secure online payment collection and automation
Analytics & Reporting: AI-assisted analysis of guest behaviors and operational insights
Hospitality CRM: Centralized guest data and journey tracking

Use Cases

Orana Stay Use Cases

Improving guest satisfaction in hotels and vacation rentals.
Providing a digital alternative to physical guest information binders.
Automating the delivery of check-in instructions and property rules.
Reducing staff time spent answering common guest questions.
Creating new revenue streams through in-app sales and service upsells.
Decreasing commission costs by promoting direct guest bookings.
Enhancing property reputation through positive guest reviews.
Streamlining guest data collection before arrival.

Guestara Use Cases

Enhancing hotel guest engagement across WhatsApp, SMS, and email
Automating and personalizing upselling of ancillary hotel services
Facilitating frictionless mobile check-in and check-out experiences
Centralizing guest communications for multiple properties or room types
Increasing volume and rating of positive online hotel reviews
Tracking guest satisfaction in real-time and acting on feedback
Digitizing guest journeys for hostels, short-term rentals, and resorts
Streamlining secure payment workflows and reducing chargebacks

FAQs

Orana Stay FAQs

What is the difference between Orana Stay and Orana Guidebooks?

Orana Stay manages the full guest journey (booking to checkout) with features like form collection and upsells. Orana Guidebooks focuses only on the in-stay experience with essential information, offering a simpler setup and a free starting tier.
How does Orana Stay help increase revenue?

Orana Stay includes a built-in shopping cart with Stripe integration, allowing hosts to sell merchandise and services, upsell tours, and automate fees like early check-in or late check-out (exclusive to Orana Stay).
Does Orana Stay integrate with booking software?

Yes, Orana Stay offers deep integrations with numerous popular booking solutions to maximize efficiency, save time, and enable features like automated messaging and pre-arrival form collection.
What AI features does Orana offer?

Orana utilizes AI for automatic translations (106 languages), generating local dining and attraction lists, providing guest information, and plans a 24/7 conversational AI concierge ("Ask Chris" - premium feature).
Can I customize the app with my branding?

Yes, the Orana Stay app can be fully branded and customized to align with your business identity.

Guestara FAQs

What is included in the Guestara subscription?

The subscription includes a customized guest app, guest experience dashboard, PMS integration, consultation and training, and online support.
Do you offer a free trial?

Guestara does not offer a traditional free trial due to setup requirements, but paid trials are available on a case-by-case basis.
Can I manage multiple hotels under the same account?

Yes, you can manage multiple hotels and analyze data at the property level, with specific permissions for each property.
Is Guestara available globally?

Yes, Guestara is available worldwide and supports more than 40 languages, with support provided in English and French.
How secure is Guestara?

Guestara implements industry-standard security practices, including two-factor authentication, encryption, regular security assessments, and compliance with data protection regulations.