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What is Guestara?
Guestara is a comprehensive digital solution tailored for the hospitality industry, integrating advanced AI to streamline guest engagement, increase ancillary revenue, and elevate guest satisfaction. With features like AI-powered messaging, smart upsells, automated mobile check-in, and real-time sentiment analysis, hotels can digitize and personalize the complete guest journey while reducing manual tasks for staff.
The platform offers a branded guest app, unified inbox, customizable upsells, and automated workflows to boost operational efficiency. Guestara supports seamless integration with major PMS and payment systems, provides multi-language support, and delivers actionable analytics to help hoteliers make data-driven decisions that improve reputation and profitability.
Features
- AI Guest Messaging: Automated, multi-channel guest engagement with AI-generated templates
- Personalized Upselling: AI-driven ancillary suggestions and custom upsell menus
- Mobile Check-in & Checkout: Seamless, contactless workflows for front-desk efficiency
- Unified Inbox: Centralized communications management for guest queries and requests
- Guest Sentiment Tracking: Real-time feedback analysis to boost positive reviews
- Online Review Booster: Automated review requests and management
- Customizable Digital Guidebooks: Personalized guest information
- Integrated Payments: Secure online payment collection and automation
- Analytics & Reporting: AI-assisted analysis of guest behaviors and operational insights
- Hospitality CRM: Centralized guest data and journey tracking
Use Cases
- Enhancing hotel guest engagement across WhatsApp, SMS, and email
- Automating and personalizing upselling of ancillary hotel services
- Facilitating frictionless mobile check-in and check-out experiences
- Centralizing guest communications for multiple properties or room types
- Increasing volume and rating of positive online hotel reviews
- Tracking guest satisfaction in real-time and acting on feedback
- Digitizing guest journeys for hostels, short-term rentals, and resorts
- Streamlining secure payment workflows and reducing chargebacks
FAQs
-
What is included in the Guestara subscription?
The subscription includes a customized guest app, guest experience dashboard, PMS integration, consultation and training, and online support. -
Do you offer a free trial?
Guestara does not offer a traditional free trial due to setup requirements, but paid trials are available on a case-by-case basis. -
Can I manage multiple hotels under the same account?
Yes, you can manage multiple hotels and analyze data at the property level, with specific permissions for each property. -
Is Guestara available globally?
Yes, Guestara is available worldwide and supports more than 40 languages, with support provided in English and French. -
How secure is Guestara?
Guestara implements industry-standard security practices, including two-factor authentication, encryption, regular security assessments, and compliance with data protection regulations.
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Guestara Uptime Monitor
Average Uptime
100%
Average Response Time
312.4 ms
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