What is Orana Stay?
Orana Stay is a platform designed to help accommodation businesses, such as hotels and short-term rentals, enhance their guest experiences. It provides guests with essential information through a digital app, accessible before, during, and after their stay. The platform utilizes Artificial Intelligence to offer features like automatic translations into numerous languages and dynamically generated lists of local dining options and attractions, ensuring guests have up-to-date details readily available.
The system aims to streamline operations for property managers and staff by reducing repetitive inquiries and automating information delivery. Beyond guest information, Orana Stay incorporates features to boost revenue, including a built-in shopping cart for selling merchandise or services and tools to encourage direct bookings, thereby reducing reliance on online travel agency commissions. It also facilitates pre-arrival form collection and integrates with various booking software for smoother operational workflow and enhanced capabilities like automated messaging.
Features
- Digital Guidebooks: Provides guests with comprehensive stay and local information.
- AI-Powered Content: Offers AI-generated dining lists, local attractions, and guest information.
- Automatic AI Translations: Translates guidebook content into 106 languages automatically.
- Unified Guest Communication: Centralized inbox and automated messaging/notifications (integration required).
- Direct Booking Encouragement: Features tools to incentivize guests to book directly.
- E-commerce Functionality: Built-in shopping cart with Stripe integration for merchandise, services, and upsells.
- Pre-arrival Form Management: Collects necessary guest information digitally before check-in (integration required).
- Booking Software Integration: Connects with popular platforms for enhanced automation.
- Full Custom Branding: Allows businesses to brand the app interface completely.
- Upcoming AI Concierge ('Ask Chris'): Planned 24/7 conversational AI support (Premium feature).
Use Cases
- Improving guest satisfaction in hotels and vacation rentals.
- Providing a digital alternative to physical guest information binders.
- Automating the delivery of check-in instructions and property rules.
- Reducing staff time spent answering common guest questions.
- Creating new revenue streams through in-app sales and service upsells.
- Decreasing commission costs by promoting direct guest bookings.
- Enhancing property reputation through positive guest reviews.
- Streamlining guest data collection before arrival.
FAQs
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What is the difference between Orana Stay and Orana Guidebooks?
Orana Stay manages the full guest journey (booking to checkout) with features like form collection and upsells. Orana Guidebooks focuses only on the in-stay experience with essential information, offering a simpler setup and a free starting tier. -
How does Orana Stay help increase revenue?
Orana Stay includes a built-in shopping cart with Stripe integration, allowing hosts to sell merchandise and services, upsell tours, and automate fees like early check-in or late check-out (exclusive to Orana Stay). -
Does Orana Stay integrate with booking software?
Yes, Orana Stay offers deep integrations with numerous popular booking solutions to maximize efficiency, save time, and enable features like automated messaging and pre-arrival form collection. -
What AI features does Orana offer?
Orana utilizes AI for automatic translations (106 languages), generating local dining and attraction lists, providing guest information, and plans a 24/7 conversational AI concierge ("Ask Chris" - premium feature). -
Can I customize the app with my branding?
Yes, the Orana Stay app can be fully branded and customized to align with your business identity.
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