OTRS - Alternatives & Competitors

Ranked by Relevance

• 1
  SysAid AI-Driven IT Service Management for Modern Teams

  SysAid is an advanced IT service management (ITSM) platform powered by agentic AI, enabling organizations to automate repetitive IT tasks, accelerate issue resolution, and enhance productivity through AI-driven workflows and support.

  • Contact for Pricing
• 2
  MEJ Support AI The ultimate tool to manage your support tickets and keep your clients happy

  MEJ Support AI is a comprehensive ticket management system that helps businesses organize, manage, and resolve customer support requests efficiently while providing real-time tracking and analytics through a centralized dashboard.

  • Freemium
  • From 15$
• 3
  InvGate Streamline IT Service Management and Asset Lifecycle with AI

  InvGate is an AI-enabled IT management platform designed to optimize service operations, IT spend, and asset lifecycle management for modern organizations.

  • Paid
  • From 17$
• 4
  iSupport Customizable IT and Service Management Solutions

  iSupport offers customizable IT and service management solutions tailored for various industries, featuring dashboards, metrics reporting, and workflow automation.

  • Contact for Pricing
• 5
  SuperOps Your Friendly Neighborhood PSA-RMM Platform

  SuperOps is an AI-powered, all-in-one PSA-RMM platform designed for modern MSPs and IT teams, enhancing IT management efficiency and profitability.

  • Free Trial
  • From 79$
• 6
  Wolken Software AI-Driven ITSM and Customer Service Management Platform

  Wolken Software offers an AI-powered platform for IT service management and customer service, enabling enterprises to streamline workflows, automate tasks, and enhance customer satisfaction with advanced automation and intelligent insights.

  • Contact for Pricing
• 7
  UseResponse AI-powered Customer Support Suite for Unified Multichannel Service

  UseResponse is a scalable customer service platform that leverages AI to automate support workflows, streamline multichannel interactions, and provide advanced analytics for improved customer experience.

  • Paid
  • From 49$
• 8
  AI SOFT-MART Communicate. Collaborate. Automate.

  AI SOFT-MART offers AI-powered software solutions to optimize business communication, collaboration, and automation. Leverage VoIP software and smart automation tools for enhanced productivity and efficiency.

  • Contact for Pricing
• 9
  CoSupport AI All-in-one AI solution for Customer Support

  CoSupport AI is an enterprise-grade autonomous AI platform that handles customer support inquiries with up to 99% response accuracy, offering custom AI models and unlimited user access across multiple channels.

  • Contact for Pricing
• 10
  Tactful AI Simpler, Better and Modern Customer Service

  Tactful AI offers an AI-powered customer service platform that enhances customer experiences through a blend of human touch and AI innovation. It provides omnichannel support, intelligent routing, and automation to improve efficiency and customer satisfaction.

  • Freemium
• 11
  Supportbench The Support Platform for B2B Companies

  Supportbench is an AI-powered customer support platform designed for B2B companies, offering unified tools for ticketing, CRM, knowledge management, and workflow automation.

  • Free Trial
  • From 32$
• 12
  TorkeHub Intelligent Tools to Drive Business Success

  TorkeHub offers AI-powered CRM and automation tools to streamline operations, manage leads, and enhance sales and marketing processes. Boost productivity and efficiency with smarter tools.

  • Freemium
  • From 6$
• 13
  Atomicwork Smarter IT. Faster business.

  Atomicwork is an AI-first platform delivering agentic IT Service Management (ITSM) and Enterprise Service Management (ESM), featuring a Universal AI Agent to automate support and streamline workflows.

  • Free Trial
  • From 8$
• 14
  OMQ Power Up Your Customer Service with AI Automation

  OMQ provides AI-powered customer service automation tools, including chatbots, help pages, and email bots, to reduce support workload and enhance customer satisfaction across multiple channels.

  • Free Trial
  • From 173$
• 15
  Hornbill Automate Workflows and Service Delivery with Codeless AI

  Hornbill provides a codeless enterprise platform for automating workflows and service interactions, enhancing productivity and IT management across organizations.

  • Contact for Pricing
• 16
  Siit Modern Service Desk for Streamlined Internal Operations

  Siit is a service desk platform that helps companies manage internal requests and automate workflows, improving employee experience and operational efficiency.

  • Paid
  • From 23$
• 17
  IrisAgent Automate Customer Support with AI

  IrisAgent is an AI-powered customer support automation platform that resolves tickets and chats, automates operations, and provides real-time sentiment analysis.

  • Freemium
• 18
  Harriet Your AI-powered partner for fast-moving HR, IT, and Ops teams.

  Harriet is an AI-powered platform designed for HR, IT, and Ops teams, offering automated self-service support and workflow automation through integrations with existing systems like Slack and Teams.

  • Contact for Pricing
• 19
  Easy-Tix Smart Helpdesk for Small Businesses

  Easy-Tix is an AI-powered service desk solution designed to streamline customer support for small businesses with intelligent ticket management and seamless team collaboration.

  • Freemium
  • From 29$
• 20
  AlertOps Automate Incident Management and Optimize Response

  AlertOps is an AI-driven incident management platform that streamlines alerting, escalations, and response automation for organizations of all sizes. It integrates with popular monitoring and ITSM tools to reduce alert noise and ensure rapid, reliable incident response.

  • Freemium
  • From 8$
• 21
  Syncro XMM Unified IT Management Platform for MSPs and IT Teams

  Syncro XMM offers a comprehensive platform integrating Remote Monitoring & Management (RMM), Professional Services Automation (PSA), and Microsoft 365 management, empowering MSPs and IT departments to streamline operations and boost efficiency.

  • Paid
  • From 139$
• 22
  Jitbit Helpdesk Ticketing System for Customer Support Teams

  Jitbit Helpdesk is a customer support ticketing system focused on email, offering both SaaS and on-premises solutions. It utilizes AI to enhance productivity through automated responses and knowledge base integration.

  • Freemium
• 23
  TalentHR Simplified HR management with intelligent AI efficiency

  TalentHR is a modern HR software that leverages AI-driven tools to streamline employee management, hiring, onboarding, and people analytics for small and medium-sized businesses.

  • Freemium
  • From 2$
• 24
  Enate Run world-class services

  Enate provides a process orchestration and AI platform designed for B2B service delivery, offering visibility, control, and automation to improve operational efficiency.

  • Contact for Pricing
• 25
  AnsweriQ Transform your customer service with AI

  AnsweriQ is an AI-powered customer service automation platform that combines self-service AI and agent AI to deliver efficient query resolution and process automation, helping businesses achieve zero contact resolution and improved customer satisfaction.

  • Contact for Pricing
• 26
  Userscom Keep your customer support efficient with zero clutter or chaos.

  Userscom is an AI-powered ticketing system designed to streamline customer support, improve response times, and enhance customer relationships.

  • Freemium
  • From 15$
• 27
  SAN Softwares Comprehensive AI-Driven Business Software Solutions

  SAN Softwares delivers advanced AI-powered tools for call centers, ticket management, CRM, ERP, and communications, optimizing operations and increasing productivity for modern businesses.

  • Freemium
  • From 7$
• 28
  Textmagic Customer service made easy

  Textmagic is an omnichannel customer service platform featuring AI assistance, workflow automation, and unified communication channels like SMS, chat, email, and calls.

  • Free Trial
  • From 20$
• 29
  Otron Supercharge your operations with AI-Driven Efficiency

  Otron is a free email ticketing system that empowers teams with smart AI assistants and customizable automations. It transforms everyday emails into actionable insights, boosting productivity and streamlining workflows.

  • Free
• 30
  Snaptec Automate and Secure Your Business Operations with Advanced AI

  Snaptec provides AI-powered business automation solutions designed to enhance transparency, security, and operational efficiency. The platform offers customizable deployment options, including SaaS, on-premise, and cloud installations for diverse organizational needs.

  • Usage Based
• 31
  Gaspar AI AI Employee Helpdesk for Smarter Support

  Gaspar AI is a Generative AI-powered employee helpdesk that automates tasks, answers questions, and resolves issues, boosting engagement and productivity.

  • Paid
  • From 4$
• 32
  SMART Software Comprehensive Service Management & Route Tracking Solutions

  SMART Software provides advanced service management and route tracking solutions, streamlining operations across various industries. With integrated features such as CRM, vault cash forecasting, inventory control, and mobile management, businesses can enhance efficiency and boost revenue.

  • Contact for Pricing
• 33
  Rezolve.ai Empower your IT support with Rezolve.ai AITSM

  Rezolve.ai is a Generative AI-powered Employee Service Desk that integrates with Microsoft Teams for immediate support and IT service management.

  • Free Trial
  • API
• 34
  Ordemio AI Copilot for your users that they love

  Ordemio is an AI-powered copilot that helps businesses convert trials into paying customers by providing 24/7 customer support, automating onboarding, and delivering accurate answers from existing knowledge bases in 95+ languages.

  • Usage Based
  • From 99$
• 35
  Osher Business Process Automation Consultants Transforming Productivity Through AI

  Osher is a business process automation consultancy that specializes in implementing AI-driven solutions, custom automation workflows, and system integrations to improve business efficiency and productivity.

  • Contact for Pricing
• 36
  Sirportly Powerful Help Desk Software for Enhanced Customer Support

  Sirportly is a comprehensive help desk platform that streamlines customer support workflows by consolidating all communications and automating repetitive tasks. Its intuitive interface ensures efficient ticket management and collaboration among support teams.

  • Paid
  • From 36$
• 37
  Hoory Your AI Assistant for Customer Support Automation

  Hoory is an AI-powered customer support automation platform that provides multilingual support across multiple channels, featuring both rule-based and knowledge-based AI assistants to streamline customer service operations.

  • Paid
  • From 6$
• 38
  Hoory AI Your All-in-One Customer Support Platform

  Hoory AI is an AI-driven customer support platform that automates ticket resolution and delivers 24/7 multilingual support, helping businesses scale their operations.

  • Free Trial
  • From 6$
• 39
  Turtlee AI-Driven Unified Sales & Support CRM

  Turtlee is an AI-powered unified CRM platform that streamlines sales and support operations, offering comprehensive customer journey management with automated workflows.

  • Freemium
• 40
  Forethought Scale Customer Support with an Advanced AI Agent

  Forethought is an enterprise AI platform that delivers intelligent customer support automation through natural conversations, improved resolution rates, and lower costs across all interactions.

  • Contact for Pricing
• 41
  Infotrack AI-Powered Workforce and HR Management Suite

  Infotrack offers an advanced, AI-driven Human Resource Management System (HRMS) suite, delivering workforce transformation through predictive analytics, people analytics, and virtual assistant technologies.

  • Contact for Pricing
• 42
  Proptor Seamless and Efficient Operations Management

  Proptor offers a comprehensive suite of maintenance management solutions (CMMS) to simplify operations, automate tasks, and provide valuable insights through predictive analytics.

  • Contact for Pricing
• 43
  TimeTK Transforming Time Management And Work Reporting With AI

  TimeTK is an AI-powered workforce management platform that combines intelligent time tracking with advanced report analysis capabilities, helping businesses optimize productivity and streamline workforce management.

  • Freemium
  • From 3$
• 44
  ABATA AI Revolutionize Your Workflow with a Next-gen Automation Engine

  ABATA AI is an AI-powered CRM that automates tasks and provides actionable insights. It enhances productivity and streamlines operations for businesses of all sizes.

  • Contact for Pricing
• 45
  Industrial Automation AI AI-Based Sales Order Processing & Automation for Manufacturers and Distributors

  Industrial Automation AI streamlines sales order processing, invoicing, and logistics for manufacturers and distributors by using advanced artificial intelligence for seamless ERP integration and business automation.

  • Other
• 46
  Tars Shaping the future of customer experience and employee productivity with Conversational AI.

  Tars is a Conversational AI platform that transforms customer and employee interactions. It bridges the gap between complex processes and intuitive conversations, automating tasks and improving experiences.

  • Paid
  • From 500$
• 47
  Zowie Transform customer service with AI-powered automation and intelligence

  Zowie is an advanced AI customer service platform that automates complex conversations across multiple channels while maintaining brand consistency and ensuring accurate resolutions through its proprietary X2, Decision, and Reasoning engines.

  • Contact for Pricing
• 48
  Etaprise AI-Powered Field Service Management

  Etaprise is an AI-powered field service management platform designed to maximize productivity, profits, and customer satisfaction for enterprise and residential businesses.

  • Free Trial
  • From 39$
• 49
  Orimon AI Build Custom AI Agents that Sells, Supports, and Delivers!

  Orimon AI enables businesses to generate leads, automate customer support, and drive sales with AI-powered chatbots. Features include conversational lead qualification, live chat, multilingual support, and CRM integrations.

  • Freemium
• 50
  Office24by7 All-in-one Communication, CRM, ERP, and Marketing Automation Platform

  Office24by7 delivers integrated communication, sales, marketing, and support solutions, empowering businesses to streamline workflows, automate processes, and enhance customer engagement. Designed with scalability, security, and flexibility in mind, it meets the needs of startups to large enterprises.

  • Contact for Pricing