What is Atomicwork?

Atomicwork provides a modern, AI-driven platform designed to streamline IT Service Management (ITSM) and Enterprise Service Management (ESM) for businesses. It features Atom AI, a Universal Agent equipped with voice, vision, and context-aware intelligence, available across various communication channels like browsers, Microsoft Teams, and Slack. This agent aims to provide instant support, automate responses to common queries, and handle tasks like password resets and software provisioning, thereby reducing the workload on human support teams.

The platform integrates various service management functions, including request, incident, change, and asset management, into a unified AI hub. It facilitates agentic enterprise automation, allowing businesses to automate processes and workflows across different departments such as IT, HR, sales, and legal. Atomicwork emphasizes seamless integration with existing enterprise applications and offers analytics for full visibility into service operations, helping organizations improve efficiency, reduce IT costs, and accelerate business processes while ensuring security and compliance with standards like SOC2, ISO 27001, GDPR, and CCPA.

Features

Universal AI Agent: Provides instant support using Chat, Voice, and Vision AI across browsers, Teams, and Slack.
AI Knowledge Management: Delivers contextual answers using conversational AI by consolidating knowledge from multiple sources.
Agentic Service Management: Offers AI-driven ITSM and ESM capabilities including request, incident, change, and asset management.
Agentic Enterprise Automation: Automates processes and workflows across different teams (IT, HR, Sales, Legal).
Enterprise Integrations: Connects seamlessly with essential enterprise applications like Microsoft 365, Azure AD, Slack, Okta, Intune, and Sharepoint.
No-code Workflow Builder: Allows creation and management of automated workflows without coding.
Service Operations Analytics: Provides visibility into service desk performance and operations.
Employee Self-Service Portal: Empowers employees to resolve common issues and requests independently.

Use Cases

Scaling IT service delivery and operations with AI.
Streamlining HR support and enhancing employee experience.
Automating employee onboarding and offboarding processes.
Improving digital workplace collaboration and productivity.
Managing IT assets and configuration data (CMDB) intelligently.
Accelerating incident diagnosis and resolution.
Automating cross-departmental workflows (Sales, Marketing, Legal).
Enhancing service operations in industries like Finance, Manufacturing, Education, and Healthcare.

FAQs

Does Atomicwork integrate with other apps?

Yes, Atomicwork integrates with popular tools used by IT and HR teams like Sharepoint, Intune, Azure Active Directory, and Okta, for enterprise knowledge discovery and workflow automation across work apps.
What kind of support do you offer?

Atomicwork offers support including assistance with implementation and ongoing technical help, with specific service levels (e.g., 12x5 email, 24x5 phone, 24x7 dedicated support) depending on the chosen pricing plan.
Will my data be safe and private with Atomicwork?

Yes, Atomicwork takes security seriously and is certified as compliant with SOC2, ISO 27001, CSA Star Level 1, GDPR, HIPAA, and CCPA guidelines.
Do you offer any benefits for non-profits?

Yes, special pricing is offered for non-governmental organizations (NGOs) and educational institutions. You need to contact their sales team for more information.