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What is SAN Softwares?
SAN Softwares is a leading provider of AI-powered solutions for businesses seeking to enhance their operational efficiency and communication workflows. The platform features a diverse suite of products including call center software, AI-enabled IVR bots, ticket management, order and transport management, ERP, and CRM systems. SAN Softwares' products are designed to streamline omnichannel communications, automate repetitive processes, and offer real-time analytics, empowering organizations to significantly reduce costs and boost productivity.
With an emphasis on integration, customization, and security, SAN Softwares supports industries such as education, healthcare, retail, logistics, and telecom. Their solutions feature cloud-based deployment, advanced monitoring, workflow automation, multi-channel support, and third-party tool integrations, making them suitable for businesses of all sizes. Extensive customer support and ISO-certified standards further ensure reliability and seamless user experience.
Features
- Omni-Channel Integration: Seamlessly manage communications via phone, email, WhatsApp, SMS, and social media.
- AI-Powered IVR Bots: Intelligent voice response system for automating and handling customer queries.
- Live Monitoring: Real-time supervision of calls and agent performance.
- Automated Ticket Management: Streamlines support ticket assignment, tracking, and closure.
- Advanced Analytics and Reporting: Delivers actionable insights into operational metrics and customer interactions.
- Third-Party Integrations: Compatible with CRM, ticketing, and communication platforms.
- Cloud and On-Premises Deployment: Flexible infrastructure options to suit enterprise needs.
- Call Recording and Quality Control: 100% call recording with auditing and quality modules.
- Real-Time Alerts and Notifications: Immediate updates across supported platforms.
- Mobile App Support: Manage workflows and communication from mobile devices.
Use Cases
- Managing large-scale call centers with advanced automation and analytics.
- Automating customer support with AI-enabled IVR and ticket management.
- Streamlining order, transport, and resource management for logistics companies.
- Implementing CRM solutions for immigration, sales, and education consultants.
- Enabling remote work setups and multichannel communication for distributed teams.
- Centralizing enterprise billing, accounting, and reporting processes.
FAQs
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What is the difference between the Starter, Premium, Pro, and Enterprise plans for SanCCS?
The Starter Plan offers essential features for growing businesses, while the Premium, Pro, and Enterprise plans add advanced integrations, agent monitoring, custom branding, and dedicated support with varying minimum user requirements. -
What support is included with each plan?
All plans come with 24/7 customer support. The Starter plan includes on-call and email support, while higher-tier plans offer additional expert advice and dedicated support. -
Can I integrate third-party tools with your plans?
Yes, starting from the Premium plan, users can integrate with third-party CRMs, social media platforms, WhatsApp, and more for enhanced workflows. -
Who should use SanCCS (Call Center Solution)?
SanCCS is suitable for businesses operating call centers or customer support teams, aiming to increase agent efficiency and improve customer satisfaction. -
What currency do you accept for payments?
Payments are accepted in INR for Indian clients and US dollars for international clients.
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