What is Userscom?
Userscom is a customer support ticketing software that leverages AI to enhance efficiency and organization. It helps businesses manage customer interactions effectively by prioritizing tasks, organizing tickets, and providing AI-powered assistance for faster responses.
The platform integrates with websites through contact forms, popup widgets, or APIs, centralizing all customer communications. Userscom's design focuses on improving agent productivity and ensuring that no important customer inquiries are overlooked.
Features
- AI-Powered Todo List: Automatically identifies and prioritizes important tasks.
- Follow-Up Workflow: Ensures important tickets are not missed with a dedicated 'Add to follow' feature.
- AI-Powered Ticket Organization: Sorts tickets into tabs (e.g., 'Refunds') and allows custom tab creation.
- AI Reply Writer: Generates context-aware replies using pre-defined prompts.
- Customer Insights: Displays customer information (plan, email, attributes) alongside tickets.
- Kanban Boards: Manage and track tickets visually, with customizable columns.
Use Cases
- Managing customer inquiries from multiple channels.
- Prioritizing and responding to urgent customer requests.
- Improving customer support team productivity.
- Tracking the progress of customer support tickets.
- Personalizing customer interactions with readily available customer data.
FAQs
-
How many users can I add?
You can add as many active users you want for $15 per user. -
Which payment method do you accept?
You can pay with both credit card and PayPal. All payments are securely managed by our trusted payment provider. -
Is it a live chat tool?
Nope! We chose not to make it a live chat tool on purpose. Live chat doesn’t work well for every business, especially new ones. It can be expensive, tough to handle, and needs a big team. If users don’t get quick responses, it’s not good for your business. -
Is there any limits in paid plan?
No. You can send & receive unlimited tickets. But in free plan you’re allowed only 200 tickets a month. -
I have more questions
You can contact us through our chat box or directly reach out to us on our social media. We’re available 24/7.
Related Queries
Helpful for people in the following professions
Userscom Uptime Monitor
Average Uptime
99.78%
Average Response Time
696.13 ms
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