Enate Run world-class services

What is Enate?

Enate offers a specialized process orchestration and artificial intelligence platform tailored for business-to-business service delivery operations. It provides organizations with clear visibility and control over their workflows, from start to finish, ensuring efficient task management and service execution. The platform aims to structure operational processes, intelligently assign tasks to the workforce, and identify potential issues proactively through advanced analytics.

Designed for flexibility and scalability, Enate adapts to existing processes and integrates with various systems, supporting global operations with varying compliance requirements. Its lightweight nature allows for quicker deployment compared to traditional heavy-duty platforms. Enate incorporates AI capabilities, including EnateAI, which facilitates email classification, sentiment analysis, data analysis, and data extraction to further enhance operational efficiency and decision-making.

Features

Process Orchestration: Orchestrate work from start to finish with clear visibility and control.
EnateAI: AI-enabled email classification, sentiment analysis, data analysis, and data extraction.
Built-in Automation: Tools for load balancing, instant reporting, and workflow automation.
Workflow Management: Manage and customize workflows across different geographies.
Ticketing and Case Management: Handle service requests and cases efficiently.
Advanced Analytics: Gain insights into operations and identify issues proactively.
Integration Capabilities: Connect with existing systems.
Global Variance Handling: Manage compliance and variations across different regions.
Self-Service Portal: Provide self-service options for users.
Citizen Development: Enable users to build solutions with no-code tools.

Use Cases

Improving operational efficiency in B2B service delivery.
Managing service operations across Banking, Insurance, Healthcare, Pharmaceuticals, and Legal Outsourcing.
Automating email management including classification, data extraction, and sentiment analysis.
Streamlining workflows in Finance & Accounting, HR, Supply Chain, Shared Services, and BPOs.
Gaining visibility and control over complex operational processes.
Scaling operations and managing global compliance variations.
Reducing internal processing time and operational errors.

FAQs

What makes Enate different from traditional platforms?

Enate emphasizes simplicity with its no-code, drag-and-drop interface, flexibility through customizable workflows and global variance handling, and rapid deployment, typically within 6 weeks.
How quickly can Enate be implemented?

Enate can usually be implemented and go live within a 6-week timeframe.
What kind of support does Enate offer?

Enate provides tailored support through a dedicated Customer Success team and offers optional custom Account Management packages for more personalized service.
How does Enate handle AI features?

Enate offers AI add-ons via its marketplace using a flexible credit system. Users can purchase credits to access features like AI-powered email categorization, entity extraction, sentiment analysis, and document processing (IDP).