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What is Syncro XMM?
Syncro XMM is a fully integrated IT management solution designed for Managed Service Providers (MSPs) and IT teams. The platform unifies Remote Monitoring & Management (RMM), Professional Services Automation (PSA), and Microsoft 365 governance into a single dashboard, enabling seamless orchestration, automation, and delegation of IT operations.
With features such as endpoint monitoring, proactive alerts, patch management, smart ticketing, guided ticket resolution, advanced scripting, automated billing, identity management, and security baselines, Syncro XMM helps organizations enhance efficiency, improve service delivery, and maintain strong security across devices and locations. Its no-contract, per-user pricing and unlimited endpoint support make it scalable for businesses of varying sizes.
Features
- Remote Monitoring & Management: Monitor unlimited endpoints, deploy patches, customize alerts, and run scripts.
- Professional Services Automation: Includes smart ticketing, help desk, billing, invoicing, reporting, and inventory management.
- AI-Powered Smart Ticket Management: Automatically routes tickets, provides contextual info, and suggests remediation steps.
- Microsoft 365 Management: Enables identity management, automated license billing, and security baseline assessments.
- Automation & Scripting: Integrates advanced scripting library with ready-to-use and custom script options.
- Security Baselines & Alerts: Benchmarks tenants against best practices, offers centralized visibility, and automated compliance alerts.
- Remote Access: Securely access any endpoint using Splashtop integration.
- Network Discovery: Automates network scanning and device management.
- Customizable Integrations: Supports over 50 integrations with tools like ITGlue, Domotz, Pax8, Stripe, and QuickBooks.
- Mobile App Access: Manage operations and resolve issues on the go.
Use Cases
- Managed Service Providers centralizing client device monitoring, ticketing, and billing.
- IT teams automating endpoint administration and security for multiple locations.
- Streamlining Microsoft 365 license management and security compliance.
- Enhancing help desk efficiency with AI-powered ticket triage and guided remediation.
- Facilitating secure remote support and troubleshooting for distributed teams.
- Automating reporting and auditing across IT assets for compliance purposes.
- Integrating third-party tools for holistic business process management.
FAQs
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How does the free trial work?
Syncro XMM offers a fully featured 14-day free trial with complete access to all platform features, and no credit card is required to start. -
What happens after the trial ends?
Once the trial ends, users can add payment information to retain their settings and continue using Syncro XMM without losing any data or configurations. -
Can existing RMM or PSA data be migrated into Syncro?
Yes, Syncro provides automated installers that simplify the migration process, typically completing within a few hours. -
Are there long-term contracts required?
No, Syncro pricing is contract-free, allowing users to pay monthly or annually and cancel at any time. -
Is there a difference between annual and monthly pricing?
Users can choose between monthly and discounted annual payment options, selecting the plan that suits their need best.
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Syncro XMM Uptime Monitor
Average Uptime
100%
Average Response Time
224.62 ms
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