What is SuperOps?
SuperOps is a unified Professional Services Automation (PSA) and Remote Monitoring and Management (RMM) platform, driven by AI. It is designed to streamline IT operations for Managed Service Providers (MSPs) and internal IT teams. The platform consolidates various IT management functions into a single, intuitive interface.
SuperOps facilitates efficient ticket resolution, proactive endpoint management, and precise operational scaling. Monica AI, SuperOps’ AI SuperCompanion, plays a vital role by generating solutions, drafting communications, summarizing tickets, and identifying root causes of recurring problems.
Features
- Service Desk: Resolve tickets with AI and automation.
- RMM: Real-time monitoring, proactive patching, remote troubleshooting, and AI-based alerting.
- Monica AI: AI companion for ticket solutions, email writing, ticket summarization, and root cause analysis.
- Project Management: Efficiently manage large-scale projects.
- IT Documentation: Organized and centralized asset information.
- Client Management: Streamline client interactions and service delivery.
- Contract Management: Manage client contracts effectively within the platform.
- Mobile App: IT management on the go (PSA-RMM).
- Quote Management: Create and manage quotes for services.
- Smart Tracker: Automate routine tasks and workflows.
Use Cases
- Resolve client IT issues efficiently.
- Proactively manage and secure endpoints.
- Scale IT operations without compromising service quality.
- Analyze IT performance and identify areas for improvement.
- Manage large-scale IT projects.
- Centralize IT documentation.
- Streamline IT and MSP workflows.
FAQs
-
Do I need to enter my credit card info to sign up?
You don't need to enter your credit card details to trial or sign up for our platform. -
What payment methods do you accept?
We currently accept payment through credit cards, wire transfer, and ACH (Automated Clearing House Network). -
Are there any cancellation fees?
No, SuperOps is a pay-as-you-go service. We do not have any cancellation fees. You can cancel whenever you want, but your cancellation will only come into effect at the end of your subscription term. -
Can I trial the platform before purchasing it?
Absolutely. You'll get complete access to all our platform features for 14 days. After that, you can subscribe to the plan that best suits your MSP business needs. -
What kind of support does SuperOps offer?
We offer round-the-clock support with onboarding, troubleshooting, and setting up your SuperOps account. You can chat with us, write to us at sales@superops.com or schedule a call with our product expert.
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