ZEPIC AI-Powered Customer Engagement Platform

What is ZEPIC?

ZEPIC is a unified customer experience platform, offering an AI-powered solution, Zenie AI, for marketing automation. It helps businesses centralize customer data, create multi-channel campaigns, and personalize customer journeys. The platform features a built-in CDP for comprehensive customer profiles, audience segmentation for targeted messaging, and omnichannel engagement capabilities, including email and WhatsApp.

ZEPIC integrates with over 50 digital tools, including popular CRM and e-commerce platforms, and provides real-time analytics and reporting. It supports automated workflows and campaign management, and features a team inbox for centralized WhatsApp communication.

Features

Unified CX Platform: In-built CDP & cross-channel activation.
Customer 360: A Single Source of Truth across all customer-facing teams.
Audience Segmentation: Unlock high-value segments based off real-time customer data.
Team Inbox: Track, manage, and personalize WhatsApp conversations.
Customer Journeys: Orchestrate real-time, hyper-personalised customer experiences.
Omnichannel by default: One seamless platform for Email, messaging, push notifications & more.
Reporting & Analytics: Insightful analytics that transforms marketing efforts into winning campaigns.
Zenie AI: Your always-on AI sidekick for smarter, effortless marketing.

Use Cases

Creating personalized customer journeys.
Running automated marketing campaigns across multiple channels.
Managing customer interactions through a centralized team inbox.
Analyzing marketing campaign performance and identifying areas for optimization.
Integrating customer data from various sources into a unified platform.
Building micro-segments for targeted marketing campaigns.

FAQs

Do you offer a free trial?

Yes, we offer a 14-day, no-strings-attached free trial. To activate your trial, please contact us here. We're excited for you to experience what we have to offer!
What are ZEPIC credits? How does that work?

Credits are the basic unit of value used to access ZEPIC's services and features, including Email, WhatsApp, flows, connectors, and Zenie AI.With 1000 ZEPIC credits, you can do any one of the following: - Send up to 10,000 emails to your customers - Send up to 800 WhatsApp messages to Indian numbers - Send up to 300 WhatsApp messages to North American numbers - Use up to 3 different Zenie AI uses cases (generate flows or campaigns or images)
What happens when my account reaches the contact limit?

Don't worry. We'll alert you early—when you're at 80% or 90% of your usage—to let you know you're nearing your contact limit. Our customer support team will contact you and ensure you are moved to the next appropriate tier; your ongoing campaigns and flows will be unaffected.
Can I purchase additional credits?

Absolutely! Your plan comes with a set of ZEPIC plan credits. You can use them for either Email or WhatsApp (or for Zenie AI or Flows). If you exhaust them, you can always top them up. If you have a seasonal spike or usage, you can easily add more credits to match your specific needs and usage patterns.
I want to migrate from my existing platform. Do you offer support?

Yes, we offer support for migrating from your existing platform. We're happy to assist you through the process and are eager to show you ZEPIC's full capabilities. Our expert partners are also available to offer specialized assistance, ensuring your migration is smooth and efficient.