What is Pigro?
Pigro enhances organizational productivity by transforming how enterprises access and utilize their knowledge. It employs advanced AI to understand natural language queries, delivering precise answers directly from the company's existing document repositories. This eliminates the time employees spend sifting through information, allowing them to focus on core tasks.
The system seamlessly integrates with various data sources, including document management systems, intranets, and CRMs, ensuring all information is easily discoverable. Beyond simple search, Pigro actively works to improve the quality of the knowledge base by identifying and helping to resolve issues like duplicate content or outdated documents. It ensures that data remains secure through robust access controls and adherence to cybersecurity standards, making it a reliable solution for internal information retrieval.
Features
- Natural Language Queries: Craft questions in natural language and receive precise answers from your knowledge base.
- Knowledge Base Optimization: Actively improves your knowledge base by streamlining content, removing redundancies, enhancing organization, and helping resolve documentation issues.
- Seamless Integration: Connects with a wide range of document repositories (e.g., Google Drive, OneDrive, Confluence, SharePoint, ServiceNow) and CRMs like Salesforce.
- Dynamic Updates: Instantly imports and dynamically updates documents and files from connected sources, supporting all file types.
- Access Control & Authentication: Manages and controls user rights and permissions to access the knowledge base, or replicates existing permission settings from integrated repositories.
- Vault Grade Security: Protects data through strict compliance with cybersecurity standards and offers end-to-end encryption.
- AI-Powered Information Retrieval: Leverages AI to deliver accurate information quickly, boosting team performance across departments.
Use Cases
- Enhancing Help Desk operations by providing customer service agents with quick and accurate answers.
- Supporting internal IT and HR departments with a self-service model for efficient issue resolution.
- Empowering Sales and Marketing teams by facilitating easy access to relevant product information and marketing collateral.
- Improving information retrieval processes for procurement departments.
- Streamlining knowledge sharing and accessibility across an entire organization.
- Reducing time spent searching for information within company intranets or document management systems.
FAQs
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What is Pigro exactly?
Pigro is an AI-powered search engine designed for medium and large enterprises. Once your content repository is connected, Pigro can generate precise and instant answers to user queries in natural language, thus increasing productivity and improving efficiency within the organization. -
What are some specific use cases of Pigro?
Pigro has various applications, including support for customer service agents, an internal helpdesk to support IT and HR divisions, a search engine serving sales and marketing divisions, and much more. These use cases demonstrate the versatility of Pigro in various organizational functions and departments. -
Can Pigro be integrated into existing internal tools?
Yes, Pigro offers the possibility of integration with internal company systems, such as intranet portals developed on Microsoft Sharepoint or ServiceNow, different repositories like Google Drive, OneDrive, Confluence, etc., CRMs like Salesforce, or knowledge management systems. The integration also allows for dynamic and daily updating of knowledge, replicating access privileges to content and resources. -
How are permissions and authorizations managed for different areas of my Knowledge Base?
You can manage and control rights and permissions to access your knowledge base directly in Pigro. Alternatively, you can simply replicate the access permission settings already set in the repositories integrated with Pigro. This way, you can easily retrieve the appropriate content for the right people without any effort on your side. -
Why would I need Pigro if I already have a search bar on my systems?
Pigro goes beyond the expectations of what you would normally get from a regular search engine. Pigro generates and provides instant and precise answers in seconds, regardless of how you phrase the question. Increase your team's productivity and improve the quality of your knowledge base by identifying duplicates and suggesting actions to enhance the effectiveness of your knowledge base.
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