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Onepilot Redefining CS Outsourcing: The Right Human-AI Mix

What is Onepilot?

Onepilot provides comprehensive outsourcing solutions for customer service, sales, and KYC processes. It leverages a combination of highly skilled human agents and advanced AI technology to deliver exceptional results while significantly optimizing operational costs. This approach ensures high-quality interactions across all channels and languages, with round-the-clock availability.

The service is designed to be 100% flexible, adapting to unpredictable demands and varying workloads. It features a robust technology stack that optimizes agent sourcing, training, ticket routing, and quality assurance. Furthermore, Onepilot offers data-driven dashboards and is compliant with major security and privacy standards like GPDR and ISO 18295.

Features

  • Heroes Hub: Onboards best-in-class agents through a customized funnel.
  • Academy: Offers initial and continuous training to keep agents updated on client processes.
  • Knowledge Base: Centralizes processes for efficient agent access.
  • Ticket Center: Routes tickets to the most appropriate agent for increased efficiency.
  • AI to supercharge humans: Automates tasks, suggests answers, analyzes data, and checks quality.
  • Scheduling: Provides 24/7 shift flexibility to meet service level agreements.
  • Quality check: Analyzes tickets to enhance agent performance.
  • Integrations: Connects with 20+ ticketing and back-office tools.
  • Monitoring: Provides real-time analytics of agent activity.

Use Cases

  • Customer service outsourcing
  • Sales and lead conversion
  • KYC document verification and validation
  • Multilingual customer support
  • 24/7 customer service availability
  • Seasonal customer support scaling
  • Improving customer satisfaction (CSAT)
  • Reducing first response time (FRT)

FAQs

  • What industries does Onepilot serve?
    Onepilot serves a wide range of industries, including B2B SaaS, C2C platforms, Ecommerce, Education, Fintech, Insurtech, Logistics, Marketplaces, Mobility, Telecommunication, Travel, and Utilities.
  • What languages does Onepilot support?
    Onepilot supports over 35 languages, offering native speakers for a variety of regions.
  • What security measures does Onepilot have in place?
    Onepilot is GDPR compliant and ISO 27001 and ISO 18295-1 certified. They use a proprietary VPN, device management, and a virtual machine (Cockpit) to track every action performed by agents.

Related Queries

Helpful for people in the following professions

Onepilot Uptime Monitor

Average Uptime

99.8%

Average Response Time

256.9 ms

Last 30 Days

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