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What is Onepilot?
Onepilot provides comprehensive outsourcing solutions for customer service, sales, and KYC processes. It leverages a combination of highly skilled human agents and advanced AI technology to deliver exceptional results while significantly optimizing operational costs. This approach ensures high-quality interactions across all channels and languages, with round-the-clock availability.
The service is designed to be 100% flexible, adapting to unpredictable demands and varying workloads. It features a robust technology stack that optimizes agent sourcing, training, ticket routing, and quality assurance. Furthermore, Onepilot offers data-driven dashboards and is compliant with major security and privacy standards like GPDR and ISO 18295.
Features
- Heroes Hub: Onboards best-in-class agents through a customized funnel.
- Academy: Offers initial and continuous training to keep agents updated on client processes.
- Knowledge Base: Centralizes processes for efficient agent access.
- Ticket Center: Routes tickets to the most appropriate agent for increased efficiency.
- AI to supercharge humans: Automates tasks, suggests answers, analyzes data, and checks quality.
- Scheduling: Provides 24/7 shift flexibility to meet service level agreements.
- Quality check: Analyzes tickets to enhance agent performance.
- Integrations: Connects with 20+ ticketing and back-office tools.
- Monitoring: Provides real-time analytics of agent activity.
Use Cases
- Customer service outsourcing
- Sales and lead conversion
- KYC document verification and validation
- Multilingual customer support
- 24/7 customer service availability
- Seasonal customer support scaling
- Improving customer satisfaction (CSAT)
- Reducing first response time (FRT)
FAQs
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What industries does Onepilot serve?
Onepilot serves a wide range of industries, including B2B SaaS, C2C platforms, Ecommerce, Education, Fintech, Insurtech, Logistics, Marketplaces, Mobility, Telecommunication, Travel, and Utilities. -
What languages does Onepilot support?
Onepilot supports over 35 languages, offering native speakers for a variety of regions. -
What security measures does Onepilot have in place?
Onepilot is GDPR compliant and ISO 27001 and ISO 18295-1 certified. They use a proprietary VPN, device management, and a virtual machine (Cockpit) to track every action performed by agents.
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