What is Robylon?
Robylon leverages a combination of Artificial Intelligence and human expertise to handle customer support inquiries across multiple channels, including email, chat, and phone. The platform focuses on resolving complex issues, offering a performance-based pricing model where clients are only charged for successfully resolved queries. This approach ensures alignment with client success, differentiating Robylon from traditional customer support software.
It integrates seamlessly with popular customer support and e-commerce platforms like Zendesk, Freshdesk, Shopify, and others, offering a comprehensive solution for businesses seeking to enhance their customer service efficiency and effectiveness.
Features
- Ticket Resolution: Issue Labeling & Intent identification, Custom policies, End-to-end ticket resolution.
- AI Chat: Human-like conversations, Multilingual support (40+ languages), Real-time issue resolution.
- Voice Agents: Human-like voice interactions, 5 dialects, Handles 6x more calls than traditional IVR, Call recordings, transcripts, and analytics.
Use Cases
- Order status inquiries
- Order cancellations
- Handling damaged product claims
- Processing return requests
- Address updates
- Order rescheduling
- Loan application status inquiries
- EMI amount corrections
- Payment issue resolution
FAQs
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Can Robylon also perform actions like appointment booking?
Yes, Robylon can perform simple as well as complex actions. The task can be simple like booking an appointment into your system or complex like arranging a return pickup for an order. -
AI responses are sometimes incorrect. How do you ensure accuracy?
We use the 'Human in the loop' model to ensure response accuracy. If AI's internal confidence score is low for a particular response, it is escalated to a human agent for verification. This ensures 100% accuracy for you. -
Do you support languages other than English?
We support 40+ languages including popular ones like Spanish, German, French, etc. as well as indic languages like Hindi, Hinglish, etc. -
Will I need to replace Zendesk or Intercom?
No, not necessarily. Robylon can either be used as a standalone tool or as part of your existing support stack. -
What is the pricing model?
We charge only for the queries resolved by our AI + human model. We do not charge for the unresolved queries. We are in it with you.
Related Queries
Helpful for people in the following professions
Robylon Uptime Monitor
Average Uptime
100%
Average Response Time
214.17 ms
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