What is HelpSquad?

HelpSquad is a leading business process outsourcing (BPO) provider specializing in 24/7 omnichannel customer support, live chat, virtual assistants, and receptionists. By leveraging advanced AI tools, including proprietary ChatGPT-powered technology, HelpSquad enables businesses to offer seamless and efficient customer interactions via phone, email, chat, SMS, and social media. The platform is HIPAA, ADA, and PCI compliant, ensuring secure, industry-compliant communications, and integrates with various CRMs and marketing tools to fit organizational workflows.

In addition to customer engagement, HelpSquad's virtual assistants manage a range of back-office functions such as order processing, research, data entry, and accounting support. Unique features include instant lead and transcript forwarding, collaborative FAQ knowledge base maintenance, automated reporting, and AI-enhanced chatbots. HelpSquad provides flexible pricing, including risk-free pay-per-lead options and detailed chat analytics, making it a comprehensive solution for companies seeking scalable, tech-driven customer support.

Features

24/7 Omnichannel Support: Phone, email, chat, SMS, and social media coverage at all times.
AI-Powered Chat: Utilizes proprietary ChatGPT and other AI tools to improve support efficiency.
Back-Office Assistance: Virtual assistants handle administrative tasks, research, order processing, and accounting support.
Live Chat & Chatbot Integration: Offers managed live chat services and customizable AI chatbots with NLP.
Compliant and Secure Platform: ADA, HIPAA, and PCI compliant software for safe communication.
Real-Time Transcript Forwarding: Instantly delivers chat and support transcripts to email or SMS.
CRM and Marketing Tool Integrations: Works with popular tools and platforms to fit seamlessly into business operations.
Dedicated Account Management: Personalized service with ongoing quality assurance and feedback loops.
Collaborative FAQ & Knowledge Base: Co-develops dynamic, AI-supported FAQ resources for staff and customers.
Flexible Pricing Models: Offers hourly, subscription, and pay-per-lead options to meet various business needs.

Use Cases

Outsourcing round-the-clock customer service for e-commerce businesses.
Implementing AI-powered live chat on company websites to increase lead capture.
Supporting healthcare providers with HIPAA-compliant virtual assistants and receptionists.
Enhancing customer engagement for startups without in-house support teams.
Managing appointment booking and reminders for clinics and service-based companies.
Streamlining back-office processes such as order processing and data entry for SMBs.
Integrating secure SMS communications into customer service workflows.
Automating FAQ responses using an AI-enhanced knowledge base.

FAQs

What communication channels does HelpSquad support?

HelpSquad supports phone, email, live chat, two-way texting, social media, and integrates with various CRM and marketing tools.
Is HelpSquad compliant with industry regulations?

Yes, HelpSquad’s platform is ADA, HIPAA, and PCI compliant, ensuring secure and confidential customer communications.
Can HelpSquad provide support for healthcare organizations?

Yes, HelpSquad offers HIPAA-compliant virtual assistants and customer service solutions designed specifically for healthcare providers.
Does HelpSquad offer dedicated agents?

Yes, businesses can choose dedicated agents who are exclusively trained to manage their processes, protocols, and customer interactions.
What are the available pricing options?

HelpSquad offers a variety of pricing models, including hourly rates starting at $8 per hour, monthly live chat subscriptions from $185, and risk-free pay-per-lead services.