What is PartnerHero?
PartnerHero provides end-to-end customer support solutions that intelligently integrate advanced AI capabilities with experienced human teams. Leveraging Crescendo's omnichannel AI, PartnerHero streamlines operations with features such as automated quality assurance, real-time insights, reporting, and agent assistance for seamless customer interactions across channels like chat, email, and voice.
With rapid deployment in under two weeks, businesses benefit from scalable support operations, 24/7 professional coverage, predictive satisfaction analytics, and dynamic knowledge management. PartnerHero's outcome-based pricing and tailored solutions address diverse industry needs, ensuring cost efficiency, improved CSAT scores, and enhanced customer loyalty through human + AI collaboration.
Features
- Omnichannel Agentic AI: Delivers automated customer support across chat, email, and voice channels.
- 100% Automated QA: Automates quality assurance for all customer interactions.
- Crescendo AI Assist: Reduces agent handle times and enhances service quality.
- Outcome Based Pricing: Transparent pricing based on conversation volume.
- Insights and Reporting: Provides real-time analytics and custom reporting.
- Human-in-the-Loop: Seamlessly blends human agents with AI for escalation and personalization.
- Professional CX Teams: 24/7 customer support with skilled associates.
- Apps and Integrations: Connects with knowledge base systems for streamlined workflows.
Use Cases
- Automating high-volume customer support for eCommerce and delivery services.
- Enhancing support quality and efficiency for SaaS providers.
- Scaling customer service operations during peak demand periods.
- Outsourcing omnichannel support for fintech and health & wellness companies.
- Providing predictive analytics and detailed reporting for customer interactions.
- Reducing support operational costs while improving customer satisfaction.
- Supporting internal help desks in education technology organizations.
- Implementing comprehensive QA and performance management for contact centers.
FAQs
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What industries does PartnerHero serve?
PartnerHero serves a wide range of industries, including eCommerce, delivery services, fintech, edtech, health and wellness, SaaS, and connected devices. -
How quickly can PartnerHero’s solution be implemented?
PartnerHero can deploy its AI and human customer support solution in less than two weeks. -
What types of support channels are available with PartnerHero?
PartnerHero offers omnichannel support, handling customer interactions via chat, email, and voice. -
Does PartnerHero provide real-time reporting and analytics?
Yes, PartnerHero offers real-time insights, custom reporting, and analytics on customer interactions. -
How is PartnerHero’s pricing structured?
PartnerHero uses an outcome-based, per conversation pricing model, with options for both AI-assisted and fully managed solutions.
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PartnerHero Uptime Monitor
Average Uptime
100%
Average Response Time
237 ms
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