Inbenta Automate Conversational Experiences with AI

What is Inbenta?

Inbenta is a pioneering conversational AI platform that combines proprietary AI technology with machine learning and natural language processing to deliver exceptional customer service automation. The platform achieves over 99% response accuracy and enables businesses to create seamless, human-like digital interactions across multiple channels.

Built and refined over 15+ years, Inbenta's unified platform integrates chat, search, knowledge management, and learning capabilities to help organizations streamline customer support, boost self-service rates, and achieve significant ROI compared to traditional live agent solutions.

Features

Blended AI Technology: Combines proprietary AI with generative AI capabilities
Multilingual Support: Handles 100+ native languages with live translation
Omnichannel Integration: Connects with social media, messaging apps, and CRMs
Knowledge Management: AI-enabled knowledge base for efficient information delivery
Interactive Learning: Product videos and click-through tutorials for customer self-service
Advanced Analytics: Complete analysis of user questions and behavior
Agent Assist: Real-time escalation and multi-touch digital workflows
Secure Governance: Auditable AI responses and compliance monitoring

Use Cases

Customer Service Automation
IT Helpdesk Support
HR and Employee Services
Marketing and Sales Enhancement
Digital Transformation Projects
Employee Onboarding
Knowledge Base Management
Customer Experience Optimization

FAQs

What is the accuracy rate of Inbenta's AI responses?

Inbenta achieves over 99% accuracy in response generation through its blended AI technology.
How many languages does Inbenta support?

Inbenta supports over 100 native languages with live translation capabilities.
What makes Inbenta different from other AI platforms?

Inbenta combines proprietary AI with generative AI, offering 15+ years of experience, complete governance control, and a native lexicon for superior understanding and accuracy.