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Inbenta
Automate Conversational Experiences with AI

Inbenta
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Home: https://www.inbenta.com

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What is Inbenta?

Inbenta is a pioneering conversational AI platform that combines proprietary AI technology with machine learning and natural language processing to deliver exceptional customer service automation. The platform achieves over 99% response accuracy and enables businesses to create seamless, human-like digital interactions across multiple channels.

Built and refined over 15+ years, Inbenta's unified platform integrates chat, search, knowledge management, and learning capabilities to help organizations streamline customer support, boost self-service rates, and achieve significant ROI compared to traditional live agent solutions.

Features

  • Blended AI Technology: Combines proprietary AI with generative AI capabilities
  • Multilingual Support: Handles 100+ native languages with live translation
  • Omnichannel Integration: Connects with social media, messaging apps, and CRMs
  • Knowledge Management: AI-enabled knowledge base for efficient information delivery
  • Interactive Learning: Product videos and click-through tutorials for customer self-service
  • Advanced Analytics: Complete analysis of user questions and behavior
  • Agent Assist: Real-time escalation and multi-touch digital workflows
  • Secure Governance: Auditable AI responses and compliance monitoring

Use Cases

  • Customer Service Automation
  • IT Helpdesk Support
  • HR and Employee Services
  • Marketing and Sales Enhancement
  • Digital Transformation Projects
  • Employee Onboarding
  • Knowledge Base Management
  • Customer Experience Optimization

FAQs

  • What is the accuracy rate of Inbenta's AI responses?
    Inbenta achieves over 99% accuracy in response generation through its blended AI technology.
  • How many languages does Inbenta support?
    Inbenta supports over 100 native languages with live translation capabilities.
  • What makes Inbenta different from other AI platforms?
    Inbenta combines proprietary AI with generative AI, offering 15+ years of experience, complete governance control, and a native lexicon for superior understanding and accuracy.

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