What is Inya.ai?

Inya.ai provides a no-code environment allowing businesses to create Agentic AI-powered conversational agents with ease. Users can build, customize, and rapidly deploy these intelligent agents, leveraging pre-built templates or creating tailored configurations. The platform focuses on delivering human-like, engaging interactions to automate diverse business processes effectively.

Leveraging GenAI voice automation, the platform aims to decrease operational costs, accelerate processes such as onboarding and scaling, and enhance user engagement through natural voice interactions. It accommodates over 10 Indic and 15 Global languages, enabling businesses to serve a worldwide audience. Adherence to stringent security measures and compliance standards, including SOC 2 (Type II), SOC 3, ISO, HIPAA, PCI DSS, and GDPR, ensures robust data protection and privacy.

Features

No-Code Platform: Build, customize, and deploy GenAI agents without requiring coding expertise.
Customizable Agents: Tailor agents using a selection of models and diverse pre-built templates.
Multilingual Support: Engage users in over 10 Indic and 15 Global languages.
Voice & Chat Testing: Evaluate agent performance through web-based interactions and direct phone calls.
System Integrations: Connect seamlessly with existing voice, chat, CRM, and ticketing systems.
High Security Standards: Compliant with SOC 2 (Type II), SOC 3, ISO, HIPAA, PCI DSS, and GDPR.
GenAI Voice Automation: Utilizes advanced AI for natural, human-like voice interactions.

Use Cases

Assisting e-commerce customers with browsing, order status checks, and FAQs.
Providing secure voice banking services for balance inquiries, transactions, and loan information.
Supporting healthcare patients with appointment scheduling, reminders, and accessing health information.
Offering helpline support in multiple Indic and Global languages.
Generating and qualifying leads for sales teams.
Handling HR queries, leave requests, and assisting with interviews.
Managing customer service tasks like bookings and inquiries.
Supporting sales activities with product information, pricing details, and order processing.
Providing technical support and troubleshooting assistance.
Collecting customer feedback and conducting surveys automatically.

FAQs

What is Inya.ai and how does it work?

Inya.ai is an Agentic AI platform that enables automated, human-like conversations through GenAI-powered agents. It works by processing and responding to interactions for various business functions like customer service, sales support, HR operations, technical assistance, and lead generation.
What languages are supported?

Inya.ai supports over 10 Indic and 15 Global languages, including Hindi, Kannada, Telugu, and others.
Can the agent be customized for specific business needs?

Yes, the agents can be extensively customized to support various functions, including customer service, sales support, HR processes, technical support, lead generation, and feedback collection.
Is Inya.ai suitable for small businesses as well as large enterprises?

Yes, the platform is designed to be scalable and adaptable, making it suitable for both small businesses and large enterprises with customization options for different requirements.
How secure is the platform in handling sensitive data?

The platform employs comprehensive security measures, including end-to-end encryption, compliance with data protection regulations like GDPR, secure authentication protocols, regular security audits, data privacy controls, and secure cloud storage.