What is HotelHero.ai?
HotelHero.ai is an AI agent designed to enhance reputation management within the hospitality industry. The platform automates personalized guest communication through text messaging, fostering higher engagement rates compared to traditional email methods.
By proactively contacting guests, HotelHero.ai solicits positive reviews and identifies negative feedback. Negative feedback is automatically transformed into trackable work orders, assigned to staff, and monitored until resolution. Real-time analytics are provided through a comprehensive dashboard, allowing for continuous monitoring of reputation metrics.
Features
- Direct Text Messaging: Contact guests directly via text for higher engagement.
- Automated Review Solicitation: Automatically requests 5-star reviews from satisfied guests.
- Negative Feedback Management: Converts negative feedback into actionable work orders.
- Task Auto-Assignment: Automatically assigns tasks to staff based on negative feedback.
- Real-time Analytics Dashboard: Tracks reputation metrics and provides performance insights.
- Personalized Messaging: Each message personalized with guest names and stay details.
Use Cases
- Improving online hotel ratings.
- Increasing guest engagement.
- Streamlining negative feedback resolution.
- Automating guest communication.
- Boosting RevPAR through enhanced reputation.
- Managing online reputation effectively.
- Generating more positive online reviews.
FAQs
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What do I get exactly?
We will contact your customers, on your behalf via text, to collect feedback, organize this feedback into an actionable summary, and solicit reviews from the guests who enjoyed their stay with you. Our process has double the response rate of other review collection services. -
Will I get visibility into the conversations you have with guests?
Yes! We record all of our text conversations with your guests so you can view them and provide provide. -
How do I track the performance of your service?
We provide an interactive admin dashboard that will allow you to view high-level stats on our efforts.
Related Queries
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HotelHero.ai Uptime Monitor
Average Uptime
99.93%
Average Response Time
133.4 ms
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