Tactful AI vs FlowGent AI Detailed comparison features, price

Tactful AI

Tactful AI provides a versatile and integrated customer service platform designed to transform customer service operations at scale. The platform powers millions of conversations monthly, offering a blend of human interaction and AI-driven automation to deliver exceptional customer experiences.

Tactful AI integrates seamlessly with existing business tools, offering features like a unified inbox for agents, real-time actionable insights, and no-code automation capabilities. This ensures consistent communication across all customer channels, including voice, digital, and social media, empowering businesses to provide personalized and efficient support.

FlowGent AI

FlowGent AI offers a comprehensive platform for creating and deploying conversational AI agents. These agents are designed to understand your business, interact with customers, and automate actions to resolve issues effectively.

The platform allows connection and launching of AI agents on your website, WhatsApp, and Slack, and offer capabilities beyond simple question answering. The agents can take actions within applications to actively resolve problems and improve customer interactions.

Tactful AI

Pricing

Freemium

FlowGent AI

Pricing

Freemium

From 29$

Tactful AI

Features

Omnichannel Customer Service: Provide real-time assistance across multiple channels.
Unified Inbox for Agents: Manage all customer interactions from a single interface.
Empowered Supervisors: Real-time controls to maintain outstanding customer service.
Unified Routing and Customer Journey: Advanced routing engine for personalized experiences.
Realtime Actionable Insights: Keep supervisors informed with real-time metrics.
AI-powered automation: Leverage AI to streamline repetitive tasks and improve response times.
Multilingual and Functional Conversational Chatbots: Provide seamless AI-powered support in multiple languages.
Seamless, Personalised, and Conversational Self-Service: Customers can resolve issues independently with AI.
No-Code Studio: Design, test and deploy workflows that eliminate complexity and boost efficiency.

FlowGent AI

Features

Built for your Channel: Connect and launch AI agents in minutes to your website, WhatsApp, Slack, and more.
Not Just A 'Chatbot': Agents take real actions in your apps to resolve problems.
Whitelabel AI Agents for Agencies: Sell AI solutions under your own brand (Coming Soon).
Knowledge Integration: Upload PDFs, text, or connect your website to automatically supply your agent with knowledge.
Configurable Actions: Empower your agent with the ability to take actions like scheduling appointments, creating tickets, or updating CRM records.

Tactful AI

Use cases

Omnichannel Customer Service
Marketing and Social Media Moderation
Digital Sales
Helpdesk and Technical Support

FlowGent AI

Use cases

Automating customer support inquiries.
Driving sales through proactive engagement.
Improving customer experience through personalized interactions.
Scheduling appointments and managing bookings.
Updating CRM records and managing customer data.

Tactful AI

FAQs

What is a cloud contact centre solution?

A cloud contact centre solution is a customer service platform hosted in the cloud, allowing businesses to manage communications over channels like phone, email, chat, and social media without on-site hardware. It offers scalability, flexibility, and advanced features to enhance customer experience.

What is the difference between cloud contact centre and on-premise contact centre?

A cloud contact centre is hosted online, providing access from anywhere and easy scalability, while an on-premise contact centre requires physical hardware and maintenance at a specific location. Cloud solutions reduce upfront costs, offer automatic updates, and enhance flexibility compared to on-premise systems.

How to improve customer experience using cloud contact centre technology?

Enhance customer experience by using cloud contact centre technology to provide seamless, omnichannel support. The cloud enables agents to access customer data in real-time, personalise interactions, and utilise AI-powered tools like chatbots, leading to faster resolutions and higher customer satisfaction.

How to migrate to cloud contact centre?

To migrate to a cloud contact centre, evaluate your current systems, select a compatible cloud provider, and develop a detailed migration plan. Address data transfer, integrate existing tools, train staff, and test thoroughly to ensure a smooth transition with minimal service disruption.

Is there a free trial available?

You can try most of our platform features using Engage Essentials, which includes AI and Automation capabilities. Please get in touch with our sales team using this form, and we will be happy to assist you.

FlowGent AI

FAQs

How do message credits work?

The pricing page content describes plans with a set number of message credits per month, such as 50, 2000, 15000 and 50000 depending on the subscription.

How do I cancel my subscription?

The pricing page content mentions a FAQ question related to canceling a subscription. Please refer to the help center or contact us page.

What integrations are available?

The website content mentions integrations with websites, WhatsApp, and Slack.