Tactful AI
vs
CCXAI
Tactful AI
Tactful AI provides a versatile and integrated customer service platform designed to transform customer service operations at scale. The platform powers millions of conversations monthly, offering a blend of human interaction and AI-driven automation to deliver exceptional customer experiences.
Tactful AI integrates seamlessly with existing business tools, offering features like a unified inbox for agents, real-time actionable insights, and no-code automation capabilities. This ensures consistent communication across all customer channels, including voice, digital, and social media, empowering businesses to provide personalized and efficient support.
CCXAI
CCXAI provides an AI-powered platform designed to transform customer communication and elevate user experiences. It enables businesses to leverage AI-driven insights, provide seamless multi-channel support including voice, video, chat, SMS (coming soon), and email (coming soon), and utilize real-time analytics for personalized and efficient interactions. The system aims to strengthen customer relationships, drive operational efficiency through intelligent automation, and scale alongside business growth.
The platform integrates various communication channels into a unified interface, providing a holistic view of customer interactions. Key capabilities include smart call and chat management, voice and video conferencing, screen sharing, real-time transcriptions and translations, sentiment analysis, and predictive analytics. CCXAI also features an AI Agent Assist to provide real-time recommendations and automates workflows like call routing and follow-ups, enhancing overall productivity and customer satisfaction across different industries such as retail, healthcare, finance, and hospitality.
Tactful AI
Pricing
CCXAI
Pricing
Tactful AI
Features
- Omnichannel Customer Service: Provide real-time assistance across multiple channels.
- Unified Inbox for Agents: Manage all customer interactions from a single interface.
- Empowered Supervisors: Real-time controls to maintain outstanding customer service.
- Unified Routing and Customer Journey: Advanced routing engine for personalized experiences.
- Realtime Actionable Insights: Keep supervisors informed with real-time metrics.
- AI-powered automation: Leverage AI to streamline repetitive tasks and improve response times.
- Multilingual and Functional Conversational Chatbots: Provide seamless AI-powered support in multiple languages.
- Seamless, Personalised, and Conversational Self-Service: Customers can resolve issues independently with AI.
- No-Code Studio: Design, test and deploy workflows that eliminate complexity and boost efficiency.
CCXAI
Features
- Omni-Channel Communication: Unify voice, video, SMS, email, and chat on a single platform.
- AI-Driven Insights: Leverage real-time analytics, sentiment analysis, and predictive analytics.
- Smart Automation: Automate responses, call routing, and workflows.
- Real-Time Transcriptions & Translations: Facilitate multilingual communication.
- AI Agent Assist: Provide agents with real-time recommendations and insights.
- Voice & Video Conferencing: Enable face-to-face interactions.
- Screen Sharing & Collaboration: Facilitate issue resolution and onboarding.
- CRM and Business App Integration: Connect with existing business tools.
- Innovative Dashboard: Monitor performance metrics in real-time.
Tactful AI
Use cases
- Omnichannel Customer Service
- Marketing and Social Media Moderation
- Digital Sales
- Helpdesk and Technical Support
CCXAI
Use cases
- Enhancing customer support across multiple channels.
- Improving agent efficiency with AI assistance and automation.
- Gaining real-time insights into customer sentiment and interactions.
- Streamlining call center operations with smart routing.
- Facilitating global communication with real-time translation.
- Personalizing customer experiences based on analytics.
- Managing patient inquiries securely in healthcare.
- Providing real-time support for financial transactions.
Tactful AI
CCXAI
