Tactful AI vs Hoory AI Detailed comparison features, price

Tactful AI

Tactful AI provides a versatile and integrated customer service platform designed to transform customer service operations at scale. The platform powers millions of conversations monthly, offering a blend of human interaction and AI-driven automation to deliver exceptional customer experiences.

Tactful AI integrates seamlessly with existing business tools, offering features like a unified inbox for agents, real-time actionable insights, and no-code automation capabilities. This ensures consistent communication across all customer channels, including voice, digital, and social media, empowering businesses to provide personalized and efficient support.

Hoory AI

Hoory AI is a comprehensive customer support platform designed to streamline operations for businesses of all sizes. It leverages trainable AI assistants, omnichannel inboxes, and multilingual text and audio support (120+ languages) to enhance customer interactions.

The platform offers tools like Live Chat, Chatbot Builder, AI Assistant, and a Call Center Solution. These tools help manage customer inquiries efficiently, automate workflows, and improve overall customer satisfaction. Hoory AI allows businesses to focus on growth while ensuring seamless customer service.

Tactful AI

Pricing

Freemium

Hoory AI

Pricing

Free Trial

From 6$

Tactful AI

Features

Omnichannel Customer Service: Provide real-time assistance across multiple channels.
Unified Inbox for Agents: Manage all customer interactions from a single interface.
Empowered Supervisors: Real-time controls to maintain outstanding customer service.
Unified Routing and Customer Journey: Advanced routing engine for personalized experiences.
Realtime Actionable Insights: Keep supervisors informed with real-time metrics.
AI-powered automation: Leverage AI to streamline repetitive tasks and improve response times.
Multilingual and Functional Conversational Chatbots: Provide seamless AI-powered support in multiple languages.
Seamless, Personalised, and Conversational Self-Service: Customers can resolve issues independently with AI.
No-Code Studio: Design, test and deploy workflows that eliminate complexity and boost efficiency.

Hoory AI

Features

Live Chat: Real-time customer interaction and query resolution.
Chatbot Builder: Create custom conversation flows for various user interactions.
AI Assistant: Deploy a branded AI assistant to handle customer support at scale.
Call Center Solution: AI-powered phone support for immediate customer service.
Omnichannel Inbox: Manage conversations from email, WhatsApp, Telegram, and other channels in one place.
Contact Management: Organize customer information with labels and notes.
Help Center: Create a knowledge base for customers and AI assistants.
Workflow Automation: Automate support workflows based on specific conditions.
Multilingual Support: Text and audio support in over 120 languages.
Transliteration: Enabling customers to use their native scripts.

Tactful AI

Use cases

Omnichannel Customer Service
Marketing and Social Media Moderation
Digital Sales
Helpdesk and Technical Support

Hoory AI

Use cases

Automating customer support in banking and finance.
Streamlining insurance claims and healthcare support.
Boosting sales and customer satisfaction in retail and eCommerce.
Optimizing account management in gaming and entertainment.
Automating lead generation and property recommendations in real estate.

Tactful AI

FAQs

What is a cloud contact centre solution?

A cloud contact centre solution is a customer service platform hosted in the cloud, allowing businesses to manage communications over channels like phone, email, chat, and social media without on-site hardware. It offers scalability, flexibility, and advanced features to enhance customer experience.

What is the difference between cloud contact centre and on-premise contact centre?

A cloud contact centre is hosted online, providing access from anywhere and easy scalability, while an on-premise contact centre requires physical hardware and maintenance at a specific location. Cloud solutions reduce upfront costs, offer automatic updates, and enhance flexibility compared to on-premise systems.

How to improve customer experience using cloud contact centre technology?

Enhance customer experience by using cloud contact centre technology to provide seamless, omnichannel support. The cloud enables agents to access customer data in real-time, personalise interactions, and utilise AI-powered tools like chatbots, leading to faster resolutions and higher customer satisfaction.

How to migrate to cloud contact centre?

To migrate to a cloud contact centre, evaluate your current systems, select a compatible cloud provider, and develop a detailed migration plan. Address data transfer, integrate existing tools, train staff, and test thoroughly to ensure a smooth transition with minimal service disruption.

Is there a free trial available?

You can try most of our platform features using Engage Essentials, which includes AI and Automation capabilities. Please get in touch with our sales team using this form, and we will be happy to assist you.

Hoory AI

FAQs

What is Hoory AI, and what does it do?

Hoory AI is a next-gen AI Assistant for customer support automation. Armed with trainable AI assistants, omnichannel inboxes, and multilingual text and audio support in 120+ languages, Hoory AI bridges the gap between businesses and their customers, delivering seamless, 24/7 support across various platforms. With Hoory AI, you can streamline your customer interactions, reduce response times, and enhance user satisfaction, all while scaling your support capabilities.

Can Hoory AI work alongside human customer support agents?

Yes, Hoory AI is designed to complement human agents, not replace them. It can handle repetitive tasks, allowing human agents to focus on more complex and critical customer interactions.

What if my customers don't speak English? Can Hoory AI still help?

Absolutely! Hoory AI supports over 120 languages in both text and audio formats, so your customers can communicate in the language they're most comfortable with. Whether they speak Spanish, Mandarin, French, or any other language, Hoory AI detects and responds in their preferred language—no need for additional translation tools. Additionally, our system offers transliteration support, enabling customers to use their native scripts while receiving accurate responses.

Does Hoory AI provide a trial period?

Yes, Hoory AI offers a 14-day free trial period for those who want to test the tool, and there is no need to attach a credit card initially. During the free trial, you can explore Hoory AI's features, check how compatible they are with your support processes, and evaluate the overall effectiveness of the software.

Tactful AI

More details Visit Tactful AI

Hoory AI

More details Visit Hoory AI

Tactful AI vs Hoory AI

Pricing

Pricing

Features

Features

Use cases

Use cases

FAQs

FAQs

Related: