Open.cx vs CCXAI Detailed comparison features, price

Open.cx

Open.cx offers a comprehensive AI-powered customer support platform designed for enterprises. It leverages an advanced reasoning engine to deliver accurate, context-aware responses and handle complex, multi-level support tickets (Level 2 and Level 3) across various communication channels.

The platform enables businesses to proactively engage customers and train AI agents for specific needs, providing a seamless integration experience with more than 27 popular business tools. Open.cx enhances customer interactions by ensuring data security and the ability to audit logs.

CCXAI

CCXAI provides an AI-powered platform designed to transform customer communication and elevate user experiences. It enables businesses to leverage AI-driven insights, provide seamless multi-channel support including voice, video, chat, SMS (coming soon), and email (coming soon), and utilize real-time analytics for personalized and efficient interactions. The system aims to strengthen customer relationships, drive operational efficiency through intelligent automation, and scale alongside business growth.

The platform integrates various communication channels into a unified interface, providing a holistic view of customer interactions. Key capabilities include smart call and chat management, voice and video conferencing, screen sharing, real-time transcriptions and translations, sentiment analysis, and predictive analytics. CCXAI also features an AI Agent Assist to provide real-time recommendations and automates workflows like call routing and follow-ups, enhancing overall productivity and customer satisfaction across different industries such as retail, healthcare, finance, and hospitality.

Open.cx

Pricing

Contact for Pricing

CCXAI

Pricing

Paid

From 15$

Open.cx

Features

AI-first multi-channel: Train AI once and deploy on web, phone, email, and more.
Proactive AI support: Reach out to all users as if you have hired a team to do it.
Complex issue resolution: Solve Level 2 and Level 3 support tickets using AI.
Human empathy configuration: Configure the tone, behavior, and empathy of the AI.
Trainable AI agents: Seamless integration with your training sources.
Human handoff: Transfers to human agents when needed.
Outbound sequences: Automate follow-ups and outreach with AI-driven sequences.
Massive scale Voice Of Customer (VoC): Capture, organize, and act on customer feedback.
Omnichannel inbox: Manage all support interactions in one place.
AI Assisted workspace: CMD + J to get instant AI help.
Recommendation centre: Actionable insights on how to make AI better.
Auto PII redaction: Auto-hide phone numbers, cards, and personal information.

CCXAI

Features

Omni-Channel Communication: Unify voice, video, SMS, email, and chat on a single platform.
AI-Driven Insights: Leverage real-time analytics, sentiment analysis, and predictive analytics.
Smart Automation: Automate responses, call routing, and workflows.
Real-Time Transcriptions & Translations: Facilitate multilingual communication.
AI Agent Assist: Provide agents with real-time recommendations and insights.
Voice & Video Conferencing: Enable face-to-face interactions.
Screen Sharing & Collaboration: Facilitate issue resolution and onboarding.
CRM and Business App Integration: Connect with existing business tools.
Innovative Dashboard: Monitor performance metrics in real-time.

Open.cx

Use cases

Automating responses to customer inquiries across multiple platforms.
Resolving complex customer support issues without human intervention.
Proactively contacting customers with updates or offers.
Gathering and analyzing customer feedback at scale.
Managing customer interactions via web widget, phone calls, SMS, and email.
Integrating customer support with existing business tools like Slack, Zapier, and Notion.