Inkeep
vs
Inline Help
Inkeep
Inkeep offers an AI-powered solution designed to enhance support experiences for both users and customer experience teams. It functions as a copilot, integrating with existing platforms to provide reliable answers and actionable insights.
The platform helps users quickly find the information they need across various content sources. For support teams, Inkeep offers tools to draft answers, summarize conversations, and even identify content gaps based on user inquiries.
Inline Help
Inline Help is a Software as a Service (SaaS) platform designed to revolutionize customer support through proactive, in-app assistance. By integrating directly into your application, Inline Help provides users with real-time, contextual help, enhancing the overall user experience and streamlining support processes.
The platform leverages AI to power features including "Explain This" for contextual insights, Tooltips for instant clarity, and a Chatbot for immediate, accurate responses to user queries. Inline Help supports multiple languages, ensuring precise interactions across a global user base. The service is trusted by over 500 companies worldwide and maintains rigorous security standards, including ISO 27001 certification.
Inkeep
Pricing
Inline Help
Pricing
Inkeep
Features
- Assistant for Users: Helps users find what they need across all of your content.
- Answers You Can Trust: Provides rich citations, admits when it doesn't know, and stays on topic.
- Copilot for Support Team: Add an intelligent side panel to your ticketing platform to close tickets faster.
- Draft Answers: Generate answers based on your previous tickets, Slack threads, and docs.
- Summaries & To-dos: Get a summary of the conversation so far and actionable next steps.
- Tickets into FAQs: Automatically turn resolved tickets into FAQs for your knowledge base.
- Gaps Report: Get AI summaries on where there are gaps in your docs or product.
- Thoughtful auto-replies: Have your AI agent respond to emails or live chats — only when confident!
- Intelligent support forms: Users simply describe their problem and Inkeep provides a direct answer or prefills your form.
- Ticket routing & labeling: Automatically categorize tickets, add custom labels, and route them to the correct team.
Inline Help
Features
- Explain This: Provides instant insights by tapping on any part of the website.
- Tooltips: Offers AI-powered, no-code tooltips for on-the-spot information.
- Chatbot: Delivers instant and accurate responses to user queries.
- Widget: Centralizes all support tools, including Explain This and ticket submission.
- Knowledge Base: Provides a contextually relevant knowledge repository at the user's fingertips.
- Ticket Form: Enables seamless, in-app issue reporting.
Inkeep
Use cases
- Self-service support for users.
- Assisting support teams in ticketing platforms.
- Identifying content gaps in documentation.
- Generating FAQs from resolved support tickets.
- Automating ticket routing and labeling.
- Providing auto-replies to emails and live chats.
Inline Help
Use cases
- Boosting product adoption
- Reducing support ticket volume
- Providing 24/7 customer support
- Enhancing user experience with contextual help
- Streamlining the user journey
- Simplifying in-app issue reporting
Inkeep
FAQs
-
Can I use Inkeep as an internal Slack bot?
Yes.How often is content kept up to date?
Content is updated every 24 hours automatically. You can also trigger updates using GitHub Actions or webhooks.Can I use Inkeep with Zendesk?
Yes, Inkeep integrates with Zendesk.
Inline Help
FAQs
-
What is a Site?
One Site is sufficient to represent your application, accommodating a multi-tenant setup across multiple domains, like aaa.example.com and bbb.example.com. This allows you to embed Inline Help across these domains with a single, unified knowledge base that fits your product's needs.What security measures are in place?
At Inline Manual, we prioritize security above all. Our company is ISO 27001 certified, reflecting our commitment to maintaining the highest standards of data security and management. With a decade of experience serving Fortune 500 companies, we ensure robust security protocols are in place to safeguard your data, offering the same level of trust and reliability that has made us a preferred choice for leading global enterprises.Who Built Inline Help and Why?
Inline Help was created by the team at Inline Manual, a company dedicated to enhancing user experiences in software applications. The development was driven by a commitment to provide immediate, contextual assistance within applications, with the goal of improving user engagement, minimizing learning curves, and streamlining the user journey.
Inkeep
Uptime Monitor
Average Uptime
99.15%
Average Response Time
143.07 ms
Last 30 Days
Inline Help
Uptime Monitor
Average Uptime
100%
Average Response Time
297.6 ms
Last 30 Days
Inkeep
Inline Help
