What is VisiHero?
VisiHero offers a comprehensive solution for managing online reviews, consolidating feedback from various platforms like Google, Facebook, and Yelp into a single dashboard. It facilitates the process of gathering new reviews automatically through SMS or email campaigns. The platform incorporates artificial intelligence to help automate responses to customer reviews, saving time and ensuring consistent communication.
Beyond collection and response, VisiHero focuses on enhancing brand reputation. It provides customizable widgets to showcase positive testimonials directly on a business's website. A key feature is its system for handling potentially negative feedback privately, offering a direct communication channel to resolve issues before they become public. This approach aims to build customer trust, improve search engine visibility, and ultimately contribute to sales growth by maintaining a positive online presence.
Features
- Review Aggregation: Syncs reviews from platforms like Google, Facebook, Yelp, Trustpilot, and more into one dashboard.
- Automated Review Generation: Automatically requests reviews from customers via email and SMS.
- AI-Powered Responses: Leverages artificial intelligence to automate replies to customer reviews.
- Customizable Widgets: Embeddable website widgets to display top reviews, customizable to match brand style.
- Reputation Protection: Offers a private feedback channel to address customer concerns before public negative reviews.
- Sentiment Analysis: Analyzes customer reviews to provide insights into overall sentiment.
- Tracking & Analytics: Creates trackable links and QR codes, offering insights into review performance and platform ratings.
- API Integration: Allows integration with other business tools to automate review requests and customer management.
Use Cases
- Centralizing management of online reviews from multiple platforms.
- Automating the collection of new customer reviews.
- Responding efficiently to customer feedback using AI.
- Improving online reputation and building customer trust.
- Showcasing positive customer testimonials on a website.
- Preventing public visibility of negative feedback by addressing issues privately.
- Analyzing customer sentiment derived from reviews.
- Boosting search engine rankings through consistent positive reviews.
- Tracking review campaign performance.
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VisiHero Uptime Monitor
Average Uptime
99.71%
Average Response Time
991.97 ms
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