Focus Services - Alternatives & Competitors

ClearTouch offers a comprehensive cloud-based contact center platform, leveraging AI-driven analytics, omnichannel experiences, smart workforce engagement, and advanced automations to enhance customer interactions and agent productivity.

• Usage Based

C2Perform is an AI-powered platform designed to optimize contact center and back office operations by integrating coaching, knowledge management, quality assurance, learning management, and employee engagement into one unified suite.

• Paid
• From 25$

CenturionCARES is an AI-enhanced contact center platform that integrates with existing systems to streamline customer service through automation, omnichannel support, and intelligent workflows.

• Contact for Pricing

Real-Time Call AI provides call center agents with real-time prompts based on the company knowledge base, improving service quality and reducing call handle time.

• Contact for Pricing

Real Interact offers outsourced call center services, providing dedicated agents and comprehensive support for businesses seeking to minimize operational costs and improve customer engagement.

• Paid

Liveops provides AI-powered flexible customer service outsourcing solutions that combine human expertise with advanced technology to deliver scalable, high-quality support across multiple industries and channels.

• Contact for Pricing

VOCALLS provides a voice-first AI conversation platform designed to automate contact center operations, enhance customer experience, and empower agents.

• Contact for Pricing

Call Center Studio is an advanced AI-powered cloud contact center platform designed to streamline voice, chat, and omnichannel communications for businesses, enhancing customer experience and operational efficiency.

• Contact for Pricing

Activeo Celtycs provides AI-powered customer experience management solutions, including quality monitoring, knowledge management, and customer feedback analysis, to help businesses optimize their contact centers and improve customer relationships.

• Contact for Pricing

Cytrack leverages artificial intelligence to transform customer and employee experiences through advanced omnichannel contact centre solutions, workforce optimisation, speech analytics, and CRM integration.

• Contact for Pricing

ConvoQ AI is an advanced contact center solution that utilizes artificial intelligence to transform customer conversations into actionable insights, helping businesses improve customer service and agent performance.

• Contact for Pricing

DeskMoz provides integrated customer care outsourcing services across all touchpoints, offering 24/7 support through voice, chat, email, and social media with custom-trained CX specialists.

• Contact for Pricing

Blobfish AI is a voice AI-assisted training platform designed to help contact center agents practice customer calls and improve their skills with instant feedback.

• Freemium

Local Measure Engage is an advanced AI-driven contact center platform that utilizes Generative AI to automate workflows, enhance productivity, and deliver hyper-personalized support across digital and voice channels.

• Contact for Pricing

Vistio provides AI-driven real-time guidance, automation, and analytics to optimize contact center agent performance and customer interactions.

• Contact for Pricing

CCXAI is an AI-powered customer communication platform offering multi-channel support, real-time analytics, and automation to enhance customer engagement and operational efficiency.

• Paid
• From 15$

Dialogview is an AI-powered platform that combines customer support and conferencing solutions to deliver seamless, omnichannel communication experiences for businesses.

• Contact for Pricing

Gladly is an AI-powered customer service platform that centers on people, not tickets, leading to delightful experiences and revenue growth while cutting costs.

• Contact for Pricing

VoiceOps is an AI-powered platform that analyzes customer calls to provide actionable intelligence for sales coaching, compliance monitoring, and market analysis, helping businesses optimize their customer interactions and drive growth.

• Contact for Pricing

TTEC provides AI-powered customer experience (CX) management services and consulting, combining human talent with advanced technology to deliver seamless customer interactions across multiple industries.

• Contact for Pricing

Virtual Scale empowers businesses with AI-driven virtual teams to enhance customer engagement across multiple channels. It offers customizable AI agents and multi-channel communication.

• Contact for Pricing

CoSupport AI is an enterprise-grade autonomous AI platform that handles customer support inquiries with up to 99% response accuracy, offering custom AI models and unlimited user access across multiple channels.

• Contact for Pricing

Collab is a comprehensive contact center software solution that provides omnichannel customer service capabilities with AI integration, CRM connectivity, and data-driven insights to enhance customer experiences and employee engagement.

• Contact for Pricing

Augutech delivers AI-driven call center solutions to streamline operations, enhance customer engagement, and boost productivity through omnichannel support, customizable dialers, and advanced analytics.

• Paid
• From 100$

Cust is an AI-powered customer success management (CSM) platform that enables CSMs to serve more customers, better. It leverages AI agents to enhance customer interactions and automate tasks.

• Paid
• From 400$

Tryvium is a cloud-based AI-powered contact center platform that enhances customer support operations through intelligent routing, virtual assistants, and agent empowerment tools, delivering up to 4x ROI for businesses.

• Paid
• From 3575$

Attention is an AI-powered sales automation platform that analyzes calls, generates insights, automates CRM updates, and provides real-time coaching for sales teams.

• Contact for Pricing

Sharpen is a cloud-based contact center platform that leverages artificial intelligence to empower agents, streamline customer engagement, and drive improved business outcomes.

• Paid
• From 90$

Synthetix delivers an AI-driven customer service platform featuring multichannel chat, intelligent knowledge bases, and virtual assistants to enhance team productivity and customer satisfaction.

• Contact for Pricing

Awaken offers AI-driven solutions for contact centers, focusing on quality assurance, customer satisfaction, and operational efficiency through tools like real-time agent assist and conversational analytics.

• Free Trial

Calabrio ONE is a unified cloud-based suite using AI to optimize workforce management, quality assurance, and customer engagement in contact centers.

• Contact for Pricing

Retell AI provides a platform to build, test, deploy, and monitor production-ready AI voice agents at scale, enhancing call center operations and efficiency.

• Usage Based

Maximus is an AI-powered sales coach that provides automatic scoring, feedback, and personalized coaching on every call to maximize sales potential.

• Freemium
• From 99$

Aspect is an enterprise workforce management platform powered by Aspect Intelligence™ that uses AI forecasting, dynamic scheduling, and real-time analytics to optimize contact center operations and prevent service disruptions.

• Contact for Pricing

SmartBotSupport is an AI-powered customer support platform that transforms customer experience with intelligent automation, reducing support costs by up to 60% while improving satisfaction through 24/7 availability and continuous learning.

• Freemium
• From 15$

Symbl.ai provides AI agents for customer experience (CX) that offer actionable insights, streamline interactions, and improve customer satisfaction. Features include intelligent voice agents, call scoring, real-time assist, and unified analytics.

• Freemium

Onepilot offers customer care, sales, and KYC services in all languages and channels, combining human agents with AI to reduce costs by up to 50%. They provide flexible and transparent pricing with a focus on quality and security.

• Contact for Pricing

Click and Chat provides a robust live agent chat and text platform for businesses, offering real-time customer engagement, proactive outreach, analytics, and CRM integration.

• Free Trial

SnapCall enhances customer support with AI-powered video interactions, enabling faster issue resolution through visual context and intelligent automation.

• Usage Based

Sixeye offers AI-powered calling agents that mimic human interactions, reducing costs and improving customer service efficiency. It automates call operations with natural-sounding AI.

• Contact for Pricing

Teneo.AI is a leading Agentic AI platform designed for contact center automation. It helps enterprises automate Tier 1 support, enhance customer experiences, and achieve significant cost savings.

• Contact for Pricing