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Dialogview
Revolutionize your customer support with Human-Centric AI solution

Dialogview
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Home: https://dialogview.com

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What is Dialogview?

Dialogview is a comprehensive AI-powered communication platform that integrates advanced customer support capabilities with robust conferencing solutions. The platform eliminates long wait times by implementing human-centric AI technology that delivers personalized automated responses matching the quality of top customer service agents.

The solution offers two main components: a sophisticated customer support system featuring omnichannel messaging and AI-powered virtual agents, and a conferencing solution equipped with interactive tools for virtual meetings, including screen sharing, whiteboard functionality, and calendar integration.

Features

  • AI Virtual Agent: Automated customer support with human-like interactions
  • Omnichannel Messaging: Unified communication across multiple channels
  • Live Web Chat: Real-time customer engagement capabilities
  • Video Conferencing: Real-time and scheduled meeting functionality
  • Screen Sharing: Multi-person screen sharing capabilities
  • Analytics Dashboard: Comprehensive performance tracking and insights
  • Calendar Integration: Sync with Outlook, Teams, and Google Calendar
  • Interactive Whiteboard: Collaborative visual communication tool

Use Cases

  • Customer support automation
  • Virtual team meetings and collaboration
  • Banking and financial services communication
  • Real estate client consultations
  • Insurance customer service
  • Retail customer engagement
  • Property management communication

FAQs

  • What industries does Dialogview serve?
    Dialogview serves multiple industries including Banking, Credit Unions, Fintech, Insurance, Property Management, Retail, and Real Estate.
  • What are the main components of the platform?
    The platform consists of two main components: a Customer Support Solution with AI-powered virtual agents and omnichannel messaging, and a Conferencing Solution with interactive meeting tools.

Related Queries

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Dialogview Uptime Monitor

Average Uptime

67.27%

Average Response Time

187.33 ms

Last 30 Days

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