Automated quality assurance for call centers - AI tools

QEval is an intelligent contact center quality monitoring solution that leverages artificial intelligence and real-time speech analytics to deliver actionable insights, improve customer experience, and enhance agent performance through personalized coaching.

• Contact for Pricing

MightyCall offers a cloud-based call center software solution for small and mid-sized businesses, providing advanced tools for customer service and sales communications. It features a unified interface, call distribution, live analytics, and various dialer options.

• Free Trial
• From 15$

Elixir is a comprehensive AI Ops & QA platform designed for testing and monitoring voice AI agents, offering automated testing, call review, and performance analytics for multimodal, audio-first experiences.

• Contact for Pricing

CallCabinet delivers comprehensive, AI-powered call recording and conversation analytics, providing organizations with compliant, secure, and insightful voice data management across platforms.

• Contact for Pricing

Enthu.AI is an AI-powered conversation intelligence platform that transforms contact centers by automating quality assurance, agent coaching, and compliance monitoring through advanced speech analytics and generative AI.

• Free Trial
• From 59$

Hamming is an end-to-end platform for testing, optimizing, and analyzing AI voice agents, offering automated testing with simulated users, prompt management, and production call analytics.

• Contact for Pricing

AloAi Voice Analytics is an AI-powered solution that transcribes calls, detects sentiment, analyzes keywords, and provides comprehensive voice analytics for business communications.

• Freemium
• From 30$

Bespoken offers automated testing, monitoring, and benchmarking solutions for conversational AI systems like chatbots and IVR, optimizing customer experiences and ensuring system reliability.

• Free Trial
• From 2000$

Level AI provides innovative artificial intelligence solutions designed to enhance customer service and support for call centers.

• Contact for Pricing
• API

OwlityAI is an autonomous AI-driven QA solution that automatically designs tests, develops automation, and finds bugs, significantly reducing QA costs and accelerating testing.

• Paid
• From 299$

AutonomousAgent enables businesses to build, test, deploy, and monitor AI voice agents for automating various phone call operations like customer service, lead qualification, and appointment setting.

• Freemium
• From 19$

Real Interact offers outsourced call center services, providing dedicated agents and comprehensive support for businesses seeking to minimize operational costs and improve customer engagement.

• Paid

Awaken offers AI-driven solutions for contact centers, focusing on quality assurance, customer satisfaction, and operational efficiency through tools like real-time agent assist and conversational analytics.

• Free Trial

Cyara provides an AI-led customer experience assurance platform that helps businesses test, monitor, and optimize their contact center technology including IVRs, chatbots, and voice interactions.

• Contact for Pricing