AI for contact center quality assurance - AI tools

QEval is an intelligent contact center quality monitoring solution that leverages artificial intelligence and real-time speech analytics to deliver actionable insights, improve customer experience, and enhance agent performance through personalized coaching.

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Enthu.AI is an AI-powered conversation intelligence platform that transforms contact centers by automating quality assurance, agent coaching, and compliance monitoring through advanced speech analytics and generative AI.

• Free Trial
• From 59$

Awaken offers AI-driven solutions for contact centers, focusing on quality assurance, customer satisfaction, and operational efficiency through tools like real-time agent assist and conversational analytics.

• Free Trial

Level AI provides innovative artificial intelligence solutions designed to enhance customer service and support for call centers.

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• API

ConvoQ AI is an advanced contact center solution that utilizes artificial intelligence to transform customer conversations into actionable insights, helping businesses improve customer service and agent performance.

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MaestroQA is an AI-powered conversation analytics platform that helps businesses analyze customer interactions to improve customer experience, reduce risk, and inform product strategy.

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Voiceowl.ai provides India's first purpose-built Generative AI Contact Center for enterprises, using AI voice virtual agents to automate lead qualification, verification, and connection, accelerating sales and marketing.

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Conversed.ai provides AI Agents designed to automate customer care, drive conversational commerce, and answer employee questions, aiming to boost revenue, cut costs, and improve team productivity.

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VoiceLab.AI offers AI-powered Conversational Intelligence and Cognitive Automation solutions, including the TRURL LLM, to analyze customer interactions, improve sales, enhance user experience, and automate business processes.

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Tomato.ai is an AI-powered voice filter that clarifies offshore agent voices in real-time through accent neutralization and noise cancellation, aiming to improve customer satisfaction (CSAT) and sales metrics for call centers.

• Free Trial
• From 7$

isLucid is an AI-driven platform that organizes conversation information and insights to help contact center agents close sales faster, prevent churn, and resolve support inquiries more efficiently through real-time assistance.

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Bespoken offers automated testing, monitoring, and benchmarking solutions for conversational AI systems like chatbots and IVR, optimizing customer experiences and ensuring system reliability.

• Free Trial
• From 2000$

Cyara provides an AI-led customer experience assurance platform that helps businesses test, monitor, and optimize their contact center technology including IVRs, chatbots, and voice interactions.

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LangCall is an AI-powered service that handles both inbound and outbound phone calls. It uses AI agents to manage conversations, filter calls, and provide 24/7 support.

• Paid
• From 6$

EdgeTier is an AI-powered conversation intelligence platform that helps customer support teams improve their service quality through real-time message analysis, anomaly detection, and agent coaching.

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